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柜台前的“慢时光”
Jiang Nan Shi Bao· 2025-06-09 03:19
Core Insights - The article highlights the importance of providing tailored financial services for elderly customers, emphasizing the need for human-centered approaches in banking [1][2] Group 1: Customer Experience - The experience of an elderly customer, Mr. Zhou, illustrates the challenges faced by older individuals when using modern banking technology, such as self-service remittance machines [1] - The bank staff's efforts to assist Mr. Zhou reflect a commitment to enhancing customer service by adapting to the needs of elderly clients [1] Group 2: Service Adaptation - The article discusses the concept of "age-friendly" financial services, which includes reducing cognitive load for elderly customers by minimizing noise and providing tangible security through paper receipts [2] - It emphasizes the importance of privacy and dignity for elderly clients while fostering a "trust triangle" involving their children in financial transactions [2] - The bank's approach to "financial aging" is described as a return to the essence of service, ensuring that technological advancements are accompanied by a human touch [2]