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联想宣布升级智联质量生态模式 以AI赋能质量管理
Zhi Tong Cai Jing· 2025-10-17 09:57
Core Viewpoint - Lenovo Group is focusing on quality management and innovation in the context of new globalization and rapid AI development, aiming to build a resilient, sustainable, and win-win industrial ecosystem through collaboration with over 500 suppliers and industry experts at the 2025 ICT Industry High-Quality Development Forum [1][2]. Group 1: Quality Management Achievements - Lenovo has improved its initial failure rate and in-warranty failure rate by 45% and 21% respectively over the past five years, with user satisfaction (Net Promoter Score/Product Satisfaction Index) improving by 31% [3]. - The "Extreme Left Shift" quality management philosophy has been pivotal in these improvements, emphasizing early intervention in the product lifecycle to identify and mitigate quality risks [6]. Group 2: Collaboration and Innovation - Lenovo has established a modern manufacturing base in Chongqing in collaboration with Wistron, focusing on quality control from the R&D stage and achieving significant advancements in quality management through joint innovation [8]. - The company is also working closely with BOE in Chongqing to address critical quality issues, implementing improvements in product design and manufacturing processes [9]. Group 3: Digital Transformation and AI Integration - Lenovo's global supply chain is entering a new phase of digital transformation driven by AI, with a focus on enhancing quality management capabilities across the entire ecosystem [10]. - The company is developing an intelligent quality management system that integrates AI to improve decision-making and risk identification, achieving a 70% reduction in quality losses since 2018 [11]. Group 4: Market Performance and Global Strategy - Lenovo's Moto foldable phones have seen a 45% year-on-year increase in global market shipments, with the brand's market share doubling from 14% to 28% in the same period [14]. - The company emphasizes the importance of high reliability and user experience to compete with top international brands, advocating for a shift from GDP to GNP thinking in global operations [18]. Group 5: Future Outlook - Lenovo aims to continue driving digital transformation in global industries, collaborating with suppliers to build a high-quality, resilient, and sustainable supply chain ecosystem [20].