Core Points - A doctor in Hunan reported that her and her husband's China Mobile phone numbers were inexplicably suspended due to "fraud-related" issues, causing significant disruption to their work and communication with patients [2][5] - The couple faced difficulties in restoring their phone service, as the local service center could not handle requests for numbers registered in other cities, requiring them to travel to the original registration location [2][6] - The customer service responses varied, with some representatives stating that a police clearance was necessary for reinstatement, while others indicated that it could be done without such documentation [6][7] Summary by Sections Incident Description - The incident began on October 12 when the husband's phone was suspended during a surgery due to being flagged for fraud [2] - Following this, the wife's phone was also suspended, citing "abnormal usage" as the reason [5] Customer Service Experience - Multiple calls to customer service revealed inconsistent information regarding the reinstatement process, with some representatives stating that a police clearance was required while others did not [6] - The couple was informed that they needed to visit specific service centers in Changsha to resolve the issue, which was inconvenient given their location in Hunan [6][7] Regulatory Context - According to the Anti-Telecom Fraud Law, telecom operators are required to conduct re-verification for users flagged for fraud-related activities [7] - The couple eventually received a message allowing for online verification, but the wife still faced challenges in restoring her service [7] Broader Implications - Similar cases have been reported, indicating a pattern of users experiencing forced suspensions due to perceived fraud risks, often without clear communication or justification from the service providers [8][9] - Experts have pointed out the need for clearer standards and processes regarding the criteria for suspending services and the reinstatement procedures [10][13]