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储户质疑办张银行卡被“多重审核”,反诈与客户便利该如何平衡?
Xin Lang Cai Jing· 2025-10-18 00:13
Core Viewpoint - The balance between the convenience of banking services and the necessity of anti-fraud measures is under scrutiny, as banks face pressure from law enforcement to implement stringent account management practices while also serving customer needs [2][10]. Group 1: Customer Experience - Customers are experiencing increased difficulty in opening bank accounts due to stringent requirements for documentation, including proof of local residency and employment, which were not previously necessary [3][7]. - The limitations on account types, such as the issuance of only secondary accounts with lower transaction limits, are causing frustration among customers who require more flexibility for transactions [3][4]. - The banking staff's explanations indicate that these measures are in place to comply with anti-fraud regulations, but they also acknowledge that communication with customers may lead to misunderstandings regarding the requirements [7][8]. Group 2: Regulatory Environment - The Chinese government has reported significant financial losses due to telecom fraud, exceeding 300 billion yuan annually, prompting banks to adopt stricter measures to prevent such incidents [2][10]. - The People's Bank of China has established guidelines that categorize bank accounts into different types, each with specific transaction capabilities, which banks must adhere to when processing account applications [6]. - Banks are required to verify customer identities rigorously, and if standard identification is insufficient, additional documentation may be requested to mitigate fraud risks [6][8]. Group 3: Industry Response - Some banks have implemented automated systems to adjust transaction limits based on customer behavior, which can lead to unexpected restrictions for users [9]. - Industry experts suggest that banks should enhance their operational precision and utilize technology to minimize unnecessary restrictions while still complying with legal requirements [10][11]. - There is a call for law enforcement to avoid overstepping legal boundaries in their interactions with banks, ensuring that customer rights are protected while still addressing fraud concerns [11].
重磅!多家银行集体行动,清理长期不动账户
Mei Ri Jing Ji Xin Wen· 2025-10-17 12:22
《每日经济新闻》记者(以下简称每经记者)注意到,近日多家银行先后发布类似公告,将对长期不动户进行清理,包括个人长期不动户和单位长期不动 户。各家银行对长期不动户的认定标准有所不同,但普遍针对低余额、长期无主动交易的账户。 值得注意的是,一些银行对长期不动户认定标准进行了调整,如兴业银行将个人人民币账户的清理阈值从原有"100元以下+180天无交易"调整为"10元以下 +365天无交易"。此外部分银行还对长期睡眠的手机银行账户、"一人多户"等情形开展专项清理。 业内人士认为,清理长期不动户既是银行提升运营效率的技术性调整,更是应对电信诈骗、洗钱等非法活动的重要风控手段。 每经记者|刘嘉魁 每经编辑|何小桃 陈旭 10月16日,新疆和田农村商业银行发布公告,将对个人手机银行长期睡眠账户开展清理工作。 同日,湖北远安农商银行发布公告称,将开展个人银行账户清理,包括个人长期不动户、个人开立多个银行结算账户、身份信息缺失或过期的账户。 清理对象聚焦于"低余额" 与"长期无主动交易"两类 每经记者注意到,近期全国多家银行都发布了类似的清理长期不动户公告。 例如,湖北枝江农商银行发布公告称,将开展个人银行账户清理工作,清理 ...
男子回国手机遭“保护性关停”,中国移动致歉:号码被系统判定存在风险,已协助客户依法合规完成号码复通
Mei Ri Jing Ji Xin Wen· 2025-10-16 09:07
Core Viewpoint - The incident involving a customer whose phone was "protectively shut down" after returning from Nepal has raised significant public concern, prompting the company to investigate and address the situation [1][2][5]. Group 1: Incident Details - On September 19, the customer's phone number was flagged as risky and subsequently shut down due to system detection [1]. - The customer, Mr. Li, experienced difficulties in restoring service upon returning to China on October 5, as he was unable to complete the necessary verification due to network issues and service availability [5][6]. - The company acknowledged shortcomings in cross-province coordination and service responsiveness during this incident, leading to customer inconvenience [1]. Group 2: Company Response - The company has formed a special team to investigate the incident and has communicated with the customer to confirm his identity as the registered user of the phone number [1]. - The company expressed gratitude for media and customer oversight and committed to improving service processes and response times to customer needs [1]. - The company reiterated its commitment to customer service by implementing ten service promises aimed at enhancing emergency response and overall service quality [1]. Group 3: Regulatory Context - The incident is linked to the enforcement of the Anti-Telecom Network Fraud Law, which mandates telecom operators to conduct re-verification of users flagged for suspicious activity [6]. - The company stated that the shutdown was a precautionary measure to protect users from potential fraud, with notifications sent prior to the action [5][6].
用户手机被保护性关停?中移动致歉:已协助客户依法合规完成号码复通
Xin Lang Cai Jing· 2025-10-16 07:58
中国移动回应男子从尼泊尔归国遇手机"保护性关停"一事。 10月16日,中国移动新疆公司发布关于客户回国后手机"被保护性关停"的情况说明。说明指出,经核查,9月19日,李先生使用的号码被系统判定 存在风险导致关停。由于境外网络原因,我公司发送的两条停机前提醒短信并未成功触达。10月5日,李先生回国后拨打10086要求复通,因客户 表示该号码非本人实名登记,客服无法为其完成在线视频复通。后续至10月16日期间,我们多次与李先生沟通,客户确认自己为该号码实名登记 人。目前,我们已协助客户依法合规完成号码复通。在此期间,我公司存在跨省协同不畅、主动服务意识不足等问题,给李先生生活带来不便, 对此我们深表歉意。衷心感谢媒体和广大客户对我公司客户服务工作的监督。我们将进一步落实"客户诉求,高效响应"等十项服务承诺,优化紧 急情况服务流程,向客户提供更加优质暖心的服务。 据报道,近日,38岁的李先生从尼泊尔旅行归来,刚到国内,准备打电话叫车时,却发现号码已停机,充话费也没法使用。询问运营商才知,这 是"保护性关停",是为了防范网络诈骗,李先生只能求助海关工作人员帮忙叫车,当天晚上8点多抵达了聂拉木县。 据悉,2022年发布 ...
层层转租1068短信码号资源 6家公司成电诈“帮凶”
Mei Ri Shang Bao· 2025-10-13 22:20
商报讯(通讯员杭互法记者朱慧丽)"【大麦网】HI,尊敬的客户您已成功订购XXX演唱会门票,您本次订 单编号为:8127……,请在15分钟内支付票款……"这样的短信,看着是不是还挺正规? 然而这些短信并非来自官方,而是诈骗人员伪装成购票"黄牛"在微博发布信息,并通过涉案1068号段伪 装成某票务平台发送演唱会、体育赛事等门票购票成功短信,使不少受害人对虚假票务信息信以为真, 通过支付宝转账受骗上当。2023年7月至8月期间,杭州市滨江区等地发生多起涉1068短信电信网络诈骗 案件。 昨天上午,杭州互联网法院公开审理一起反电信网络诈骗民事公益诉讼案。 记者从庭审中了解到,上述涉诈短信系原河北某公司(该公司已注销)使用安徽某公司短信平台发送,一 条1068码号被层层转租转借的灰色链路渐渐浮出水面。 1068码号,是由工信部统一发放管理的短信号码,通常用于跨省或全国范围内非经营短消息类服务接入 代码,申请码号资源后仅供申请人使用,不得擅自出让、出租。 涉案1068短信码号资源由广东某公司、无锡某公司分别向工信部申请获得。获得码号资源后,广东某公 司、无锡某公司将码号交由武汉某公司运营,之后武汉某公司将两个1068码号 ...
浙江两部法规将于12月1日起施行
Mei Ri Shang Bao· 2025-09-29 00:35
Group 1: Anti-Telecom Fraud Measures - The Zhejiang Provincial Government has introduced the "Implementation Measures for the Anti-Telecom Network Fraud Law," which is the first local regulation in the anti-fraud field in China, aimed at curbing telecom fraud crimes that have been on the rise [2][3] - The measures include a dedicated chapter on public education to enhance awareness and ability to identify fraud, requiring innovative outreach activities tailored to specific industries, regions, and demographics [2] - Telecom operators are mandated to implement real-name registration and network security protocols, with the authority to refuse service under specific circumstances, and must provide risk warnings for international messaging and call services [2][3] Group 2: Financial Governance in Fraud Prevention - Financial institutions, including banks and non-bank payment agencies, are empowered to refuse account openings under certain conditions to prevent the transfer of fraudulent funds [3] - The measures require these institutions to classify and manage accounts based on risk levels, enhancing monitoring of suspicious transactions [3] Group 3: Emergency Medical Response Regulations - The "Zhejiang Province Pre-Hospital Medical Emergency Regulations" emphasize the public service nature of emergency medical services and mandate the establishment of emergency points that meet biological and chemical safety standards [4][5] - The regulations require 24-hour staffing at emergency centers and stations, ensuring immediate dispatch upon receiving emergency calls, and establishing a mechanism for coordinating medical treatment and transport in disaster scenarios [4][5] - There is a focus on public education regarding emergency response, with requirements for schools and organizations to incorporate first aid training into their curricula [6]
浙江查明境外诈骗窝点452个 摧毁犯罪团伙843个
Zhong Guo Xin Wen Wang· 2025-09-28 12:49
Core Points - Zhejiang Province has identified 452 overseas fraud dens and dismantled 843 criminal gangs, recovering losses of 932 million yuan for victims this year [1][3] - The local police have adopted a "zero tolerance" approach, forming 468 specialized task forces to combat telecom fraud through various strategies [1][3] - A total of 26,000 suspects have been arrested, including 40 leaders of fraud groups, and red notices have been issued for 63 fugitives [1][3] Summary by Category Crime Prevention and Control - Zhejiang police, in collaboration with various government agencies, have intercepted over 1.1 billion fraudulent messages and blocked more than 75 million fraudulent calls this year [3] - The authorities have successfully prevented losses of 5.236 billion yuan through warning and intervention measures [3] - Funds amounting to 1.476 billion yuan intended for fraudulent bank accounts have been blocked, and 2,427 money laundering suspects have been apprehended [3] Crime Statistics and Trends - There has been a year-on-year decrease in the number of telecom fraud cases, losses, and major incidents by 11.98%, 37.78%, and 65.85% respectively [3] - Despite the achievements, the trend of professionalization, industrialization, and internationalization of telecom fraud remains a significant challenge [3] Future Strategies - Zhejiang plans to enhance international law enforcement cooperation and utilize new technologies like artificial intelligence to strengthen defenses against telecom fraud [3]
全国首部反诈领域地方性法规将于今年12月起实施
Zhong Guo Xin Wen Wang· 2025-09-28 12:36
Core Points - The first local regulation in the anti-fraud field in China will be implemented in December 2025, specifically in Zhejiang Province [1][3] - The regulation aims to address the rising issue of telecom network fraud, which has seen high incidence rates and significant financial losses [3][4] Group 1: Legislative Framework - The Zhejiang Provincial Implementation Measures for the Anti-Telecom Network Fraud Law was passed by the 14th People's Congress of Zhejiang Province and will take effect on December 1, 2025 [1][3] - The regulation is a response to the urgent need for effective measures against telecom fraud, which has been a major concern for the public [3] Group 2: Responsibilities and Collaboration - The regulation outlines responsibilities for various government bodies, including leadership from the government, police, and industry regulators in finance and telecommunications [3][4] - It emphasizes the need for collaboration among departments and the establishment of a mechanism for inter-provincial cooperation [3] Group 3: Technical Measures - The regulation mandates telecom operators to enhance monitoring and interception capabilities for fraudulent calls, with over 75 million harmful calls intercepted this year [4] - It requires the implementation of user identity verification and network security protocols by telecom and internet service providers [4][5] Group 4: Financial Sector Involvement - Financial institutions are given the authority to refuse account openings under specific circumstances to prevent the transfer of fraudulent funds [5] - The regulation calls for dynamic risk management and monitoring of suspicious transactions by banks and payment institutions [5]
“广东通信杯”第五届网络安全技能大赛在深圳落幕
Sou Hu Cai Jing· 2025-09-07 13:15
Group 1 - The "Guangdong Communication Cup" cybersecurity skills competition concluded successfully in Shenzhen, focusing on data security and digital application technology [1][3] - The event was co-hosted by multiple government bodies and organizations, emphasizing the importance of cybersecurity in various sectors [3] - The competition featured a theme of "AI forging the network, safeguarding security," addressing current trends in cybersecurity, including AI, data security, and IoT security [3] Group 2 - A total of 185 participants competed in the individual category, while 192 individuals formed 64 teams for the team competition, showcasing a wide range of industry representation [3] - Awards were given to outstanding individuals and teams, with notable achievements from Zhongshan Unicom and Foshan Mobile, highlighting the competitive nature of the event [4] - The event also saw the establishment of new initiatives, such as the "Internet Fraud Prevention Professional Committee" and a "Network and Data Security Joint Laboratory," enhancing cybersecurity efforts in Guangdong [4]
全民反诈在行动:湖南联通30天,跑出 “反诈加速度”
Qi Lu Wan Bao· 2025-08-15 08:09
Core Viewpoint - The article emphasizes the importance of anti-fraud education and awareness among the public, highlighting the efforts made by Hunan Unicom to implement the Anti-Telecom Network Fraud Law through various outreach initiatives [1][5]. Group 1: Outreach Initiatives - Hunan Unicom conducted a 30-day campaign themed "Anti-fraud is a compulsory course, build a solid defense and fulfill responsibilities," reaching 25,000 people through offline activities [1]. - Over 6,000 pamphlets were distributed, and volunteers collaborated with police to provide face-to-face anti-fraud education in communities, schools, enterprises, and supermarkets [1]. - Online efforts included sending anti-fraud messages to 18 million people through WeChat, short videos, and public SMS, as well as displaying anti-fraud slogans and tips on LED screens [1]. Group 2: Targeted Education - The company integrated anti-fraud knowledge into games for internal employees, using interactive quizzes to raise awareness about fraud types and warning cases [3]. - For elderly individuals, anti-fraud classes were held in shopping supermarkets and senior universities [3]. - The company also engaged with youth by incorporating anti-fraud case studies into college entrance examination guidance materials [3]. Group 3: Public Recognition and Impact - The "Anti-fraud Acceleration" campaign received widespread recognition from the public, significantly enhancing awareness of telecom network fraud [5]. - The campaign also educated the public about the criminal consequences of buying and selling "two cards" (SIM cards) and the severe repercussions from financial, telecom, and credit punishments [5]. - The initiative aims to instill the aspiration of a fraud-free society into daily life [5].