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知识付费存在哪些问题?近七成受访青年首选内容质量参差不齐
Core Insights - The rise of lifelong learning and rapid development of internet technology have led to an increasing number of young people opting to pay for knowledge on online platforms, creating a vast array of knowledge payment products that can overwhelm consumers [1] Group 1: Consumer Preferences and Concerns - 71.7% of surveyed youth prioritize content and quality when engaging in knowledge payment [2] - Other factors influencing purchasing decisions include price (53.7%), platform reliability (52.2%), creator background and reputation (48.1%), user reviews (43.4%), and availability of supplementary materials and after-sales service (34.3%) [2] - 69.0% of respondents believe that the quality of knowledge payment content is inconsistent, while 54.3% feel there is a lack of follow-up services and support [4] Group 2: Industry Challenges - The rapid growth of the knowledge payment industry has resulted in a wide range of product quality, with many offerings being fragmented and superficial, lacking depth and systematic content [2][5] - There is a significant concern regarding misleading advertising, with 52.4% of respondents indicating that promotional claims often do not match the actual content [4] - The industry faces issues with high pricing, as noted by 49.0% of respondents, and concerns about imitation and content similarity, affecting 39.9% of respondents [4] Group 3: Future Expectations - 68.4% of respondents hope for the establishment of a transparent and authentic evaluation feedback system on knowledge payment platforms [5][6] - There is a demand for stricter content review and creator certification mechanisms (62.0%), as well as longer or more comprehensive free trials (60.3%) [6] - Consumers are increasingly aware of their rights and are pushing for a more mature and compliant business model within the knowledge payment industry [6]