言犀大模型外呼
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京东言犀大模型外呼上线,“答得对”变“答得好”,可应对多场景复杂问题
Jin Rong Jie· 2025-04-22 09:04
Core Insights - JD's Yanxi AI outbound model has officially launched, enhancing its capabilities to handle complex and personalized user needs through the integration of advanced large model technology [1][5] - The AI outbound service has already driven over 500 billion yuan in GMV growth for merchants, showcasing its effectiveness in various industries such as retail, finance, and healthcare [3][9] Group 1: Technology and Capabilities - The Yanxi AI outbound service is now equipped with a large model that allows for real-time dynamic voice interaction, capable of generating text and audio instantly based on user prompts [5][6] - It features advanced emotional perception and interaction strategy capabilities, enabling it to respond to user emotions and complex inquiries effectively [4][6] - The service can simulate various personas, enhancing user trust and engagement by maintaining consistent character traits during interactions [7][8] Group 2: User Interaction and Experience - The AI outbound model can generate personalized dialogue content in real-time, adapting to user feedback without relying heavily on pre-set scripts [6][9] - It employs multi-agent collaboration to execute complex user commands, improving the overall interaction experience by accurately understanding and responding to user instructions [8][9] - Post-call analysis allows the model to self-review conversations, providing insights into user behavior and optimizing future interactions [9]