Core Insights - The 2024 automotive after-sales service customer satisfaction survey indicates that authorized service centers are struggling with low customer satisfaction due to market saturation, service homogenization, and slow digital transformation [2] - Despite efforts to improve institutional frameworks and professional capabilities, customer satisfaction has only seen a slight increase [2] - A significant issue identified is the low satisfaction regarding "first-time fix capability" and "problem diagnosis capability," primarily due to technicians' inability to accurately diagnose vehicle issues [3][4] Group 1: Industry Challenges - The traditional fault diagnosis and repair model is flawed, leading to low first repair rates and a lack of data closure in the "diagnose-repair-match" supply chain [3] - As the automotive industry moves towards electrification and intelligence, the proportion of electronic and electrical architecture in vehicles is expected to rise from 30% to 75%, exacerbating after-sales service conflicts [3] - The prevalence of "small repairs leading to large fixes" reflects a systemic issue where technicians can read fault codes but struggle to diagnose the underlying problems accurately [4] Group 2: Technological Solutions - The company has developed a patented intelligent diagnosis technology that utilizes a knowledge graph to analyze fault codes, providing precise diagnostics within 120 seconds [4][5] - This technology allows for real-time, remote diagnostics that can be applied universally across different brands and models, enhancing the efficiency of service centers [5][6] - The implementation of this technology has resulted in a 92% increase in first repair rates, a 91% reduction in after-sales disputes, and an 89% increase in service conversion rates [7] Group 3: Market Opportunities - The automotive after-sales market generates three times the profit of vehicle sales, indicating a significant opportunity for companies that can innovate in this space [9] - The intelligent diagnosis technology is being rapidly adopted across regions, with interest from both domestic and international markets, including East Asia and Europe [9] - The technology not only benefits repair shops but also enhances the relationship between manufacturers and customers by providing standardized technical solutions and improving service quality [8][9]