Group 1 - The core issue revolves around a consumer's experience with the Dreame S30 robot vacuum, which has faced multiple malfunctions within a year, leading to dissatisfaction and a potential return request [1] - The consumer, Mr. Miao from Changzhou, purchased the robot vacuum for 4689 yuan and has had it repaired three times, with a replacement unit failing shortly after [1] - Customer service indicated that the new unit does not qualify for the previous warranty policy, and a return would incur a deduction of 1000 yuan [1] Group 2 - Customer service attributed the frequent malfunctions to factors such as usage scenarios, frequency, and specific user operations [1] - The warranty period for the robot vacuum is generally between 2 to 3 years, depending on the model, with costs incurred by the user for repairs after the warranty expires [1]

【#追觅1年故障3次换新机后又坏了#】#追觅回应扫地机一年多报修4次#常州市民缪先生1年前花4689元 买了台追觅上下水S30版扫地机器人，一年多年来，扫地机已维修4次。2025年4月，扫地机突然停止运 行。报修后，安装人员上门拆卸机器，检测出基站排污泵不良导致机械故障。"客服态度还不错，维修 好了再次上门安装。"缪先生彼时还能接受。2025年7月这台扫地机又'罢工'了，这次检测出基站抽屉组 件不良导致机器故障，同时，还检测出集尘盖基座组件不良，不得不寄回厂家维修。但没想到修好后， 不到半年时间，这台扫地机器人第三次坏了，检测出电池包组件、排污泵组件导致机器故障。"第三次 维修的时候，本来想退货了，但在客服苦口婆心劝说下，更换了一台新的S40版本。"缪先生告诉@扬子 晚报 记者，本来以换了新款机器人可以安心使用，没想到，使用3周后，新的扫地机器人又'闹'起了脾 气，而这次坏的原因是主机主控板坏了。缪先生认为，这是明显的质量问题，并且想要申请退货。客服 的回复却是，机器人换新后，不符合之前的三包政策。如果要退货，需要扣1000元，即退还3689元。对 此，缪先生并不买账，"1年多时间，买了一台、换了一台，总共坏 ...