防诈保障服务

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为千万用户共筑反诈防线:中国移动“防诈保障服务”交出安全新答卷
Huan Qiu Wang· 2025-08-08 11:33
Core Viewpoint - The urgent mission of combating telecom network fraud has been embraced by China Mobile, which has launched a comprehensive anti-fraud service leveraging its 5G network and real-name authentication system to protect over 10 million users across 31 provinces [1][3]. Group 1: Anti-Fraud Measures - China Mobile has developed an intelligent anti-fraud system utilizing big data and artificial intelligence to monitor and intercept fraudulent calls and messages in real-time, achieving a full-chain protection mechanism [3]. - The company has intercepted 320 million fraudulent calls and 2.76 billion fraudulent messages, showcasing the effectiveness of its preventive measures [3]. - A dual mechanism of "prevention + compensation" has been established, with a rapid compensation process that ensures full payment by insurance companies if losses are not recovered within 30 days [3][4]. Group 2: Targeted Services - The anti-fraud services are designed with a "low threshold, wide coverage" approach, focusing on vulnerable groups such as the elderly, rural families, and students, with specific programs tailored for these demographics [3]. - Initiatives include providing basic protection and voice navigation claims services for the elderly, and conducting "anti-fraud into campus" activities in collaboration with 107 universities to raise awareness among students [3]. Group 3: Collaboration and Future Plans - China Mobile collaborates closely with local anti-fraud centers to enhance service efficiency, actively contacting eligible users to assist with claims [4]. - The company aims to expand its anti-fraud service user base to 50 million within three years, particularly targeting remote areas and vulnerable populations [4]. - Continuous improvement of the "Xihe Anti-Fraud Guardian" technology system is planned, incorporating new capabilities such as AI voice cloning recognition and real-time location verification for enhanced user protection [4].