雄安新区数字金融通

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工行河北省分行:持续深化数字金融创新 推动金融与数字技术深度融合
Xin Hua Cai Jing· 2025-08-03 02:49
Core Viewpoint - The Industrial and Commercial Bank of China (ICBC) Hebei Branch is actively enhancing digital financial innovation, focusing on integrating financial services with digital technology to improve customer experience and operational efficiency [1][2]. Group 1: Digital Financial Services - As of June 30, 2025, the total number of personal mobile banking customers at ICBC Hebei Branch reached 28.99 million, while corporate online banking customers totaled 1.16 million [2]. - The remote online service model allows professional teams to provide real-time audio and video support, reducing the average processing time for complex business tasks by nearly 70% [2][3]. - The branch has served 2.71 million customers through a one-on-one digital service scenario, sending 14.47 million service messages in the first half of the year [3]. Group 2: Technological Innovations - The Hebei Branch has launched a high-tech ecological sub-branch in Xiong'an, featuring self-service machines for various banking tasks and the ability to issue digital RMB "hard wallets" [4]. - The branch has introduced a digital RMB super SIM card hard wallet, which integrates near-field payment with traditional QR code payments, facilitating seamless transactions [6][7]. - The super SIM card has been well-received, with over 3,200 cards issued and consumption vouchers worth over 110,000 yuan redeemed during promotional activities [7]. Group 3: Future Developments - ICBC Hebei Branch plans to continue leveraging digital technology across various financial service sectors, including technology finance, green finance, inclusive finance, and pension finance, to enhance its digital management capabilities [8].