骑手友好社区

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全国美团“骑手友好社区”增至近3万个,已建成友好社区外卖配送客诉减少四成
news flash· 2025-07-04 08:04
Core Insights - The "Rider-Friendly Community" project by Meituan has made significant progress, with nearly 30,000 communities established across over 150 cities in China by mid-2025 [1] - The initiative aims to improve the delivery experience for riders and users, resulting in a 26% reduction in delivery failures and a 41% decrease in user complaints related to delivery issues [1] Summary by Categories Project Development - As of mid-2025, Meituan has collaborated with various stakeholders to build nearly 30,000 "Rider-Friendly Communities" in over 150 cities [1] Impact on Delivery Experience - The establishment of these communities has led to a 26% reduction in delivery failures due to riders being unable to enter residential areas [1] - User complaints related to delivery issues, such as incorrect delivery locations, have decreased by 41% [1]