Core Viewpoint - The launch of the 2026 Year of the Horse commemorative coin and banknote exchange took place despite adverse weather conditions, showcasing strong public interest and effective service management by the bank [1][2]. Group 1: Event Overview - The exchange for the 2026 Year of the Horse commemorative coin and banknote began on January 20, 2026, amidst heavy snowfall and icy road conditions in Nantong [1]. - Long queues formed outside the Industrial and Commercial Bank of China (ICBC) Nantong Chongchuan People's Road branch, indicating high demand for the commemorative items [1]. Group 2: Service Management - The bank implemented thorough planning and preparation to ensure smooth operations, including site layout assessments and process optimizations for the exchange [1]. - Staff received comprehensive training to handle various operational tasks, including appointment verification and payment processing, while also providing amenities like hot water and non-slip mats for customer comfort [1]. Group 3: Customer Engagement - Many collectors arrived early to participate in the exchange, with some waiting an hour before the opening [1]. - The bank's emergency plan was activated to manage increasing customer flow, leading to the establishment of two dedicated exchange windows for efficient service [2]. Group 4: Exchange Performance - By the end of the day, the branch successfully completed exchanges for nearly 500 customers, ranking among the top in the region for exchange volume [2]. - The commemorative coin, part of the second round of zodiac coins, was highly sought after, with reservations selling out quickly, reflecting its artistic and collectible value [2].