Core Viewpoint - The National Grid Customer Service Center is experiencing record-high service demands due to extreme weather conditions, including heavy rainfall and high temperatures, leading to increased electricity load across multiple regions [1][3]. Group 1: Service Demand and Performance - On August 4, the 95598 hotline received 281,700 calls, with 183,400 requests for human service and 257,200 online service accesses, indicating a significant increase in service volume [1]. - The customer service center has implemented a comprehensive service guarantee plan for the summer peak season, focusing on resource management and timely responses to customer needs, especially in disaster-affected areas [3]. Group 2: Operational Measures - The center has strengthened duty management and organized staff to engage directly with customer calls, ensuring a better understanding of customer needs and operational processes [5]. - Emergency response measures have been activated, with 708 personnel participating in emergency repairs and service adjustments in response to severe weather conditions in northern regions [5][6]. Group 3: Future Plans - The National Grid Customer Service Center will continue to monitor extreme weather developments and enhance coordination with provincial and municipal companies to ensure effective service delivery [6].