Core Points - The incident highlights the dedication and responsibility of the company’s staff in providing timely support to clients during emergencies [1][3] - The company has an effective emergency response mechanism that allows for quick action in critical situations, ensuring client needs are met promptly [3][4] - The experience reinforces the company's commitment to customer-centric service, emphasizing the importance of trust and emotional support in client relationships [4] Group 1 - The company’s customer manager, He Xingqin, provided immediate assistance to a client in distress, showcasing the personal commitment to client care [1][3] - The company activated its emergency response mechanism to expedite the process of providing professional caregiver services, demonstrating operational efficiency [3][4] - The incident resulted in a positive emotional impact on the client, who expressed gratitude for the support received, indicating the company's role as a trusted partner [4] Group 2 - The company aims to be a reliable guardian for families, focusing on delivering warmth and reassurance alongside financial protection [4] - The actions taken during the incident reflect the company's core values and dedication to client service, reinforcing its reputation in the industry [3][4]