The piece explores the key areas where banks face major decision-making challenges and how they are cautiously optimising their GenAI capabilitiesYet, behind the scenes, they are cautiously implementing GenAI, carefully selecting use cases to manage regulatory risks and LLM hallucinationsSome of the key areas where Indian banks are experimenting with GenAI are sales and relationship growth, customer experience, decision support & business modelling, and moreBack in 2018, when GenAI had yet to become the big ...