VHA Deploys Salesforce-Powered Agentic Operating System, Saving Thousands of Staff Hours for Front-Line Veteran Care Mar 26, 2026 8:01 AM Eastern Daylight Time VHA Deploys Salesforce-Powered Agentic Operating System, Saving Thousands of Staff Hours for Front-Line Veteran Care Share SAN FRANCISCO & WASHINGTON--(BUSINESS WIRE)-- Salesforce, the world's #1 AI CRM, and the Veterans Health Administration (VHA), the nation's largest integrated healthcare system, today announced the deployment of a new agentic ope ...

Achieved $961 million in total FY26 revenue, a 24% increase driven by 26% growth in Subscription revenue and 36% incremental operating margins. Transitioning from deterministic, rules-based software to an 'Agentic Operating System' where AI agents and humans co-orchestrate complex trade workflows. Leveraging a proprietary data set of over $80 billion in transaction volume to automate high-judgment tasks like capacity-modulated demand generation and virtual call booking. Early 'Max' pilot results sho ...

Core Insights - ServiceTitan has achieved an annualized revenue run rate exceeding $1 billion, reflecting strong growth and operational execution [2][3] - The company plans to continue its multi-year growth strategy in FY27, focusing on enhancing its Agentic Operating System and increasing operational capacity [2] Financial Performance - **Fiscal Fourth Quarter 2026 Results**: - Gross Transaction Volume (GTV) reached $19.8 billion, a year-over-year growth of 16% [2] - Total revenue was $254.0 million, up 21% from $209.3 million in Q4 2025 [2] - Platform revenue increased to $245.1 million, reflecting a 23% growth compared to $200.1 million in Q4 2025 [2] - Non-GAAP income from operations was $27.1 million, compared to $6.9 million in Q4 2025 [2] - Non-GAAP operating margin improved to 10.7% from 3.3% in the previous year [2] - **Full Fiscal Year 2026 Results**: - Total revenue for the year was $961.0 million, a 24% increase from $771.9 million in FY 2025 [2] - Platform revenue for the year was $925.4 million, up 25% from $739.5 million in FY 2025 [2] - Non-GAAP income from operations for the year was $94.1 million, significantly higher than $25.2 million in FY 2025 [2] Customer Metrics - The total number of active customers increased to approximately 10,800, up from about 9,500 in the previous year [2] - Net dollar retention rate remained above 110%, indicating strong customer loyalty and revenue expansion from existing customers [2] Financial Outlook - For Q1 FY27, the company expects total revenue between $255 million and $257 million, and non-GAAP income from operations between $27 million and $28 million [5] - For the full fiscal year 2027, total revenue is projected to be between $1,110 million and $1,120 million, with non-GAAP income from operations expected to be between $128 million and $133 million [5]