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Moody's to Walmart: Corporate America Bets on Agentic
PYMNTS.com· 2025-09-22 08:00
Core Insights - The past week saw significant advancements in agentic AI, with major companies like Google, Amazon, and Zoom making headlines for their innovations and adoption efforts [1][2] Moody's Case Study - Moody's faced challenges with analysts spending over 40 hours preparing credit memos due to unstructured data and manual workflows [3] - The introduction of large language models in late 2022 marked a turning point for Moody's, leading to the development of Agentic Solutions, a modular AI framework that reduced preparation time from 40 hours to just two minutes [4][5] - Moody's adopted a model-agnostic strategy, utilizing various efficient tools while grounding outputs in a proprietary dataset of over 590 million entities to ensure accuracy and compliance [6] Amazon's Project Amelia - Amazon upgraded Project Amelia, transforming it from a chatbot into an "agentic" AI business partner that assists independent sellers with inventory, compliance, and advertising [7] - The tool analyzes marketplace data to optimize stock levels and compliance risks, significantly enhancing campaign performance for early testers [8][9] Walmart's AI Framework - Walmart is advancing its use of agentic AI to transform operations, having already achieved efficiencies like halving distribution center costs [10][11] - The company is developing a unified agentic AI framework with four "super agents" aimed at streamlining workflows and improving personalization [12][13] Google's Chrome Overhaul - Google is enhancing Chrome with Gemini-powered tools for summarizing webpages and integrating agentic features for tasks like booking appointments and managing payments [14][15] - The update is described as the most significant in Chrome's history, with added security measures against scams [14] Zoom's AI Companion 3.0 - Zoom introduced AI Companion 3.0, expanding its agentic AI capabilities to facilitate proactive collaboration and enhance productivity [16][18] - New features include proactive scheduling and real-time voice translation, aimed at improving customer experience and operational efficiency [17][18]