Alibaba.com B2B eCommerce platform
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Alibaba.com to Add Agentic AI Capabilities to B2B eCommerce Platform
PYMNTS.comยท 2025-11-14 18:29
Core Insights - Alibaba.com is set to enhance its B2B eCommerce platform with agentic AI capabilities in December, aiming to improve supplier discovery and engagement for businesses [1][2] - The new AI Mode feature will provide tailored recommendations by interpreting natural language queries and analyzing various supplier metrics [2][3] - AI Mode will integrate with existing services like secure payment and Trade Assurance to create a fully automated trade experience [3][4] AI Mode and Accio - AI Mode is powered by Alibaba.com's AI-driven B2B search engine, Accio, which was launched in 2024 and can interpret unstructured data such as product sketches and factory capabilities [4][5] - Accio aims to reveal the "hidden product shelf," focusing on specialized suppliers, particularly high-potential SMEs, that are often overlooked by traditional search methods [5][6] Strategic Focus and Financial Performance - Alibaba has shifted its focus towards AI and eCommerce, streamlining operations by divesting non-core businesses to enhance user experience [6][7] - In the quarter ending June 30, Alibaba reported a 2% year-over-year revenue growth, which increases to 10% when excluding revenue from sold businesses, indicating a strategic pivot towards consumption and AI + Cloud investments [7]