Core Insights - Deepgram has integrated its speech-to-text (STT) and text-to-speech (TTS) models with Amazon Connect and Amazon Lex, enabling real-time transcription and low-latency voice bots within AWS environments [1][2][4] Group 1: Integration and Features - The integration allows for real-time transcription, quality monitoring, and automation in customer experience scenarios without extensive custom engineering [2][4] - Deepgram's technology provides higher accuracy, lower latency, and greater deployment flexibility for contact centers and enterprise voice applications on AWS [3][4] - Native STT and TTS support in Amazon Lex offers ultra-low latency and natural-sounding voice experiences, even in noisy environments [4] Group 2: Customer Experience and Benefits - Real-time transcription and analytics facilitate live coaching, compliance monitoring, and automated workflows, enhancing customer interactions [4][5] - The integration is designed to help organizations build voice interactions that understand context and respond appropriately, improving customer relationships [5] Group 3: Company Background - Deepgram is recognized as a leading Voice AI platform, having processed over 50,000 years of audio and transcribed over 1 trillion words, showcasing its expertise in voice technology [7]