Financial Data and Key Metrics Changes - In Q1 2025, the company added 298,000 subscribers, ending the quarter with 4.9 million paid accounts, a 51% increase year over year [5][12] - Average revenue per user (ARPU) rose to a record $13.48, contributing to subscriptions and services revenue of $69 million, both up over 20% year over year [5][14] - Non-GAAP services gross margin reached 83%, up 600 basis points from last year, leading to record free cash flow of $28 million and earnings per share of $0.15 [6][21] - Total revenue for Q1 2025 was $119 million, slightly down from the prior year, with subscription and services revenue representing about 58% of total revenue, up from 46% in the same period last year [14][15] Business Line Data and Key Metrics Changes - Subscription and services revenue increased by 21% year over year, driven by a growing paid subscriber base and higher ARPU [14] - Product revenue was $50.2 million, down compared to the prior year, primarily due to declining average selling prices (ASPs) across the industry [15] - The company shipped 1.1 million devices worldwide, consistent with the previous year's shipment volume [15] Market Data and Key Metrics Changes - International customers generated approximately $51 million or 43% of total revenue, down from $70 million or 56% in the prior year quarter [16] - The EMEA region, particularly through the partnership with Verisure, continues to drive international revenue [16][45] Company Strategy and Development Direction - The company is transitioning to a subscription and services-first business model, aiming for 10 million subscribers by 2025 [7][9] - A significant product launch is planned for the 2025 holiday season, with over 100 new SKUs expected to enhance technology differentiation and reduce costs by 20% to 35% [9][10] - The company is focusing on using its hardware as a customer acquisition tool, even in a declining ASP environment [18][65] Management's Comments on Operating Environment and Future Outlook - Management expressed confidence in achieving full-year guidance despite uncertainties related to tariffs and macroeconomic conditions [8][24] - The company anticipates continued strong growth in subscribers and ARPU expansion, with no plans to increase prices at this time [6][8] - Management noted that the current conditions may present new opportunities for growth, especially as competitors struggle [9][60] Other Important Information - The company ended the quarter with $153.1 million in available cash and cash equivalents, up $10 million since March 2024 [20] - Record free cash flow of $28 million represented a free cash flow margin of almost 24%, up 45% over the same period last year [21] Q&A Session Summary Question: Are you thinking about any sort of inventory stocking ahead of July 3? - Management is actively monitoring inventory levels and working with suppliers to ensure sufficient inventory is available before the tariff changes [26][28] Question: Do you expect the new products to be shipped before the July time frame? - The company expects to remain under the 10% tariff regime until July 8 and is confident in managing costs and pricing strategies [30][33] Question: Can you touch on the drivers of the weaker performance in Europe? - The decline was attributed to inventory dynamics with Verisure, Chinese New Year impacts, and regulatory changes regarding USB-C requirements [42][45] Question: Do you expect negative gross margins for products to hold? - Management highlighted that combined gross margins have improved, and they are comfortable using hardware as a customer acquisition tool despite negative product margins [50][51] Question: What percentage of your competitors are struggling with Chinese manufacturing? - Nearly all competitors are manufacturing in Asia, with those heavily reliant on Chinese manufacturing facing significant challenges due to tariffs [58][60] Question: What is the update on strategic partnerships? - The company is progressing well with strategic accounts and expects to finalize significant partnerships in the near future [72]

Financial Data and Key Metrics Changes - In Q1 2025, Arlo added 298,000 subscribers, ending the quarter with 4.9 million paid accounts, a 51% increase year over year [5][13] - Average revenue per user (ARPU) rose to a record $13.48, contributing to subscriptions and services revenue of $69 million, both up over 20% year over year [5][14] - Non-GAAP services gross margin reached 83%, up 600 basis points from last year, leading to record free cash flow of $28 million and earnings per share of $0.15 [6][19] - Total revenue for Q1 2025 was $119 million, slightly down from the prior year, with subscription and services revenue representing about 58% of total revenue, up from 46% in the same period last year [14][15] Business Line Data and Key Metrics Changes - Subscription and services revenue was $68.8 million, a 21% increase year over year, driven by higher ARPU and growth in the paid subscriber base [14] - Product revenue was $50.2 million, down compared to the prior year, primarily due to declining average selling prices (ASPs) across the industry [15] - The company shipped 1.1 million devices worldwide, consistent with the previous year, indicating stable product demand despite economic challenges [15] Market Data and Key Metrics Changes - International customers generated approximately $51 million or 43% of total revenue, down from $70 million or 56% in the prior year quarter [16] - The EMEA region, particularly through the partnership with Verisure, continues to drive international revenue, although there were challenges due to inventory management and regulatory changes [45] Company Strategy and Development Direction - Arlo is transitioning to a services-first business model, with a long-range plan targeting 10 million subscribers [7][10] - The company plans its largest product launch in history for the 2025 holiday season, introducing over 100 new SKUs to enhance technology differentiation and achieve cost reductions of 20% to 35% [10][11] - The advertising strategy will focus on promoting Arlo service subscription tiers and device upgrades, with early testing showing strong conversion rates [11][37] Management's Comments on Operating Environment and Future Outlook - Management expressed confidence in achieving full-year guidance despite uncertainties related to tariffs and macroeconomic conditions [9][24] - The company anticipates continued strong growth in subscribers and ARPU expansion, with no plans to increase prices at this time [6][9] - Management highlighted the resilience of the subscription and services business, which insulates the company from tariff impacts on hardware revenue [9][60] Other Important Information - The company ended Q1 with $153.1 million in available cash and short-term investments, up $10 million since March 2024 [20] - Record free cash flow of $28 million represented a free cash flow margin of almost 24%, up 45% year over year [20] Q&A Session Summary Question: Inventory stocking ahead of tariffs - Management is actively monitoring inventory levels and working with suppliers to ensure sufficient inventory is available before potential tariff increases [26][27] Question: Product refresh timing and tariff impact - Most new products will be produced after July 8, with expectations of a 20% to 35% reduction in costs, allowing for competitive pricing despite tariffs [29][33] Question: International revenue decline - The decline in international revenue was attributed to inventory management issues and regulatory changes, but demand remains strong [42][45] Question: Product gross margin outlook - Management acknowledged negative product gross margins but emphasized the overall growth in combined gross margins due to the subscription model [48][50] Question: Competitive landscape and share shifts - The company is capturing market share as competitors struggle with tariff impacts, particularly those focused solely on hardware [61][64]