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Booking’s Fintech Boss on the Strategic Importance of Its ‘Very Profitable’ Payments Biz
Yahoo Finance· 2025-10-30 08:45
Core Insights - Booking.com's fintech unit is a profitable revenue source, aimed at helping travelers avoid high foreign exchange fees when booking international travel [1] - The fintech unit supports customers in using preferred payment methods and offers competitive foreign exchange rates while generating revenue for Booking Holdings [2] Payment Complexity - There are over 1,000 payment methods globally, creating complexity for travelers and booking processes, which includes dealing with fraud and chargebacks [3] - Booking.com initially collaborates with payment aggregators to identify effective payment methods in various regions [4] Economic Impact - Direct engagement with payment methods can change economics by 30 to 50 basis points or 1%, translating to millions of dollars at scale [5] - The payments unit is crucial for Booking.com's connected trip strategy, integrating various travel services like flights, hotels, and car rentals [5][6] Future Considerations - There is skepticism regarding major language models (LLMs) like ChatGPT entering the payments space due to the complexities involved, such as chargebacks and regulation [7]