Key insight: Capital One topped the customer satisfaction list for the sixth year in a row, with a score of 702.Expert quote: J.D. Power's Paul McAdam: "What we saw was, customers this year — all of them — there was very nicely increasing satisfaction with their account offerings."Supporting data: Across nine of the largest U.S. banks, average satisfaction scores rose eight points in 2025 from the prior year.Customer satisfaction at the nation's largest banks rose in 2025, though people over age 65 were les ...

Financial Results 3Q25 1. 3Q25 highlights Strong net income and return on equity underpinned by resilient margins and ongoing improvements in asset quality. 3. In September, Nequi reported positive net income, marking a key milestone on its path toward sustained profitability. . Consumer loans gaining traction, providing room for 2 higher yields 4. Solid progress on share buybacks continues to enhance ROE and boost key valuation metrics. | | Loans | Deposits | NIM | | --- | --- | --- | --- | | | 0.1% Q/Q | ...

Financial Data and Key Metrics Changes - Ameriprise Financial reported adjusted operating EPS excluding unlocking increased by 12% to $9.92, with a strong margin of 27% across the firm [16][17] - Assets under management, administration, and advisement reached a record high of $1.7 trillion, up 8% year over year [5][17] - Adjusted operating net revenues excluding unlocking increased by 6% to $4.6 billion, driven by asset growth [16][17] Business Line Data and Key Metrics Changes - In Wealth Management, adjusted operating net revenues increased by 9% to $3 billion, with client assets growing to a record $1.1 trillion [19][20] - Wrap assets increased by 14% to $650 billion, with wrap flows of $30 billion over the past year [18][19] - Retirement and Protection Solutions reported pre-tax adjusted operating earnings of $200 million, reflecting strong interest earnings and higher equity markets [24] Market Data and Key Metrics Changes - Net outflows in asset management improved significantly to $3.4 billion, with retail flows benefiting from higher gross sales [23] - The company experienced solid interest in variable universal life and structured variable annuities, indicating strong demand in the market [9][24] Company Strategy and Development Direction - The company is focused on sustainable, profitable growth and enhancing its value proposition through investments in technology and advisor capabilities [7][12] - Ameriprise Financial is leveraging its bank to minimize the impact of Fed Funds rate reductions on its AWM business [22] - The launch of the Signature Wealth Platform is expected to attract new assets and improve client portfolio management [8][112] Management's Comments on Operating Environment and Future Outlook - Management noted a fluid operating environment with elevated inflation and interest rates, but emphasized the company's resilience and relevance [4][5] - The company is well-positioned for future challenges, supported by a diversified revenue mix and effective expense management [5][12] - Management expressed confidence in the company's ability to navigate market changes and maintain strong client satisfaction [12][15] Other Important Information - Ameriprise Financial returned $3.1 billion of capital to shareholders over the past 12 months, maintaining a strong capital return strategy [26] - The company has a strong balance sheet with excess capital of $2.2 billion and $2.5 billion of available liquidity [25][26] Q&A Session Summary Question: Can you comment on the Comerica relationship given the recent M&A? - Management expressed confidence in the relationship with Comerica, highlighting strong reviews from their executives and advisors [32][34] Question: Can you unpack what happened with the two large advisor teams that left? - Management indicated that the departures were one-off events and emphasized strong recruiting efforts, bringing in 90 new advisors [36][38] Question: Is the lower flow activity this year an indicator of market conditions? - Management suggested that the market is hot, but client engagement and transaction activity remain strong [40][41] Question: Do you see opportunities arising from potential over-leveraging in the market? - Management affirmed that downturns present opportunities, emphasizing the company's strong fundamentals and client satisfaction [43] Question: Can you provide an update on the Signature Wealth Platform rollout? - Management reported that the rollout is going well, with positive feedback from advisors and early success in attracting new assets [110][112]

Group 1: Consumer Attitudes Towards Technology and AI - 89% of Americans are comfortable with using and adapting to new technology, with 50% trusting AI for reliable information [1] - 65% of Americans believe AI can increase access to financial tools [1] Group 2: Trends in Bank Account Openings - Over the last four years, checking accounts have consistently accounted for more than 50% of new accounts opened [3] - Consumers are actively seeking new checking accounts to avoid fees and align with their financial goals [3] Group 3: High-Yield Savings Accounts - There is a continued trend in opening high-yield savings accounts (HYSA) and short-term certificates of deposit (CDs) in 2025 [4] - HYSAs offer significantly higher interest rates, often up to 4.5% APY, making them attractive during uncertain market conditions [4] - The liquidity and fewer limitations on withdrawals and deposits associated with HYSAs are appealing to customers [4]

Financial Data and Key Metrics Changes - Ameriprise reported adjusted operating EPS increased by 7% to $9.11, with a strong margin of 27% [22] - Adjusted operating net revenues increased by 4% to $4.3 billion, driven by asset growth and strong transactional activity [22][24] - Return on equity remains high at 52%, among the best in the industry [7][20] Business Line Data and Key Metrics Changes - Wealth Management adjusted operating net revenues increased by 6% to $2.8 billion, benefiting from strong net inflows and market appreciation [28] - Client assets grew to a record $1.1 trillion, up 11%, with total WRAP assets increasing by 15% [9][26] - Asset Management total assets under management and administration increased to $690 billion, up 2% year-over-year and 5% sequentially [15][31] Market Data and Key Metrics Changes - Assets under management, administration, and advisement reached a new high of $1.6 trillion, reflecting strong client flows and equity market appreciation [7][24] - The bank's total assets increased by 6%, with good loan growth driven by new product launches [12] Company Strategy and Development Direction - The company is focused on significant investments in client experience, technology, digital capabilities, and AI to enhance productivity and client engagement [8][10] - Ameriprise aims to maintain a strong balance sheet while returning capital to shareholders, targeting an 85% payout ratio for the second half of the year [20][23] Management's Comments on Operating Environment and Future Outlook - Management expressed confidence in the strategic direction and competitive strengths of the business despite market volatility and economic uncertainties [6][21] - The company anticipates continued growth opportunities from cash holdings on the sidelines and strong client engagement [9][10] Other Important Information - Ameriprise was recognized for outstanding overall satisfaction and quality of advice, receiving accolades from Kiplinger's and Fortune [21] - The company maintains a strong excess capital position of $2.3 billion above regulatory requirements [34] Q&A Session Summary Question: Drivers of software flows in 2Q and indications of NNA reaccelerating - Management noted that flows were impacted by tax payments and market conditions but started to recover later in the quarter [37][38] Question: Year-on-year trajectory for AWM distribution expense - Management indicated that distribution expenses are influenced by advisor productivity and compensation structures, with some rational behavior observed in the market [39][41] Question: Recruiting strategy and market outlook - Management highlighted a focus on selling the total value proposition to advisors, emphasizing productivity and support rather than just competitive packages [46][48] Question: Update on annuities and their positioning - Management confirmed continued interest in structured annuities and those without living benefits, aligning with clients' retirement needs [50][51] Question: Share buybacks and payout ratio expectations - Management stated that the target payout ratio is 85%, with the potential for adjustments based on shareholder interests [56] Question: Competitive environment and advisor growth expectations - Management confirmed that advisor numbers are growing, with a focus on maintaining productivity and quality rather than just increasing headcount [60][62] Question: Risk transfer updates and investment income - Management noted improvements in life claims contributing to profitability, with no current strategic risk transfer opportunities identified [64][66] Question: Bank and credit union pipeline updates - Management expressed confidence in the bank's pipeline and ongoing efforts to secure deals [81][82] Question: Asset management flow performance and outlook - Management acknowledged higher redemptions but noted good underlying sales and product development initiatives [88][90] Question: Balancing human capital addition versus automation - Management emphasized ongoing investments in technology and AI to enhance advisor capabilities while managing expenses [91][93] Question: Pipeline opportunities across affiliation channels - Management confirmed a broad recruitment strategy focusing on appropriate advisors and a strong pipeline for the upcoming quarter [99][100]