WILMINGTON, Del.--(BUSINESS WIRE)--Barclays US Consumer Bank is leveraging generative artificial intelligence (GenAI) to create comprehensive summaries of interactions with customers across its contact centers to drive efficiencies and transform customer experience. Using GenAI, customer service calls are summarized by capturing key details such as the reason for the call, actions taken, and next steps. This AI-generated information gives agents the context needed to make quick, informed decisi. ...