Core Points - DJI has announced price reductions for multiple products starting October 9, including the Osmo Pocket 3, which will see a price drop from 3499 yuan to 2799 yuan, a reduction of 700 yuan [1] - Consumers who recently purchased DJI products have expressed dissatisfaction and sought price protection, leading to complaints about inconsistent after-sales policies across different sales channels [1][2] - The price reduction is part of a promotional campaign for the upcoming Double Eleven shopping festival, with significant discounts on various products, including the DJI Mavic 3 Pro and DJI Mini series [3] Pricing and Consumer Reactions - The price drop has led to confusion among consumers regarding the price protection policy, with online platforms offering a 30-day price guarantee while offline stores have varying policies [1][4] - Reports indicate that different offline stores have inconsistent refund policies, with some allowing price adjustments for purchases made within specific dates, while others do not [2][4] - Consumers have shared experiences of purchasing products shortly before the price drop and facing challenges in obtaining refunds or price adjustments [3][4] Product Launch and Market Position - DJI continues to innovate and expand its product line, recently launching its first robotic vacuum, the DJI ROMO, which has received mixed reviews regarding quality and functionality [5][6] - The robotic vacuum market is highly competitive, with IDC reporting that the top five manufacturers will account for 63.4% of the market share by Q1 2025 [6] - Initial feedback on the DJI ROMO has been positive regarding its design and performance, although some users have reported issues with product reliability and after-sales service [7][8] After-Sales Service Issues - Consumers have reported difficulties with the after-sales service for the DJI ROMO, including slow refunds and inconsistent return policies, despite advertised guarantees [7][8] - Specific complaints include denied returns based on minor damages and issues with product functionality, leading to frustration among users [8][9] - As of the latest updates, DJI has not provided a clear explanation for the discrepancies in its price adjustment policies across different sales channels [9]