Core Insights - Microsoft is experiencing an outage affecting enterprise customers' access to various cloud services, including email, files, and meetings [1][2] - The outage is attributed to a malfunction in a portion of the service infrastructure located in North America, which is not processing traffic as expected [1] - Microsoft is actively working to restore the affected infrastructure to ensure recovery [1] Service Impact - The outage specifically impacts Exchange Online email service, file searching in SharePoint Online and OneDrive, and functionalities in Teams such as creating chats, meetings, and adding members [1] - Administrators are also unable to access Microsoft Purview and Defender XDR security dashboards, as well as their admin centers [2]