Financial Data and Key Metrics Changes - In Q2 FY2026, gross transaction volume (GTV) reached $22.9 billion, reflecting a 19% year-over-year growth, driven primarily by commercial customers and non-HVAC residential trades [19] - Total revenue for Q2 was $242.1 million, a 25% increase year-over-year, with subscription revenue growing 27% to $174.8 million [19][20] - Platform gross margin improved to 80.7%, an increase of 280 basis points year-over-year, while total gross margin rose to 74.4%, up 330 basis points [20][21] - Operating income for Q2 was $29.2 million, resulting in a record operating margin of 12.1%, an improvement of 510 basis points year-over-year [21] - Free cash flow for Q2 was $34.3 million, up from $18.7 million in the prior year [21] Business Line Data and Key Metrics Changes - Subscription revenue growth was led by faster-than-expected growth from new customers and healthy expansion trends [20] - Usage revenue grew 23% year-over-year to $58 million, driven by higher GTV and a greater mix of on-platform payment solutions [20] - Professional services revenue for Q2 was $9.4 million, with net dollar retention exceeding 110% [20] Market Data and Key Metrics Changes - The commercial customer segment outperformed expectations, contributing significantly to GTV growth [19] - Non-HVAC residential trades showed a pickup in job growth, contributing positively to GTV [78] Company Strategy and Development Direction - The company aims to deliver automation to the trades, leveraging AI capabilities to enhance customer operations and drive revenue growth [14][15] - A partnership with Roto-Rooter was announced, expected to enhance the company's presence in the commercial market [13][14] - The focus remains on becoming the operating system for the trades, with an emphasis on product development and market expansion [12][16] Management's Comments on Operating Environment and Future Outlook - Management expressed confidence in the company's ability to deliver strong results, citing the resilience of customers and the effectiveness of their platform [12][19] - The company anticipates continued growth in subscription and usage revenue, with a commitment to achieving long-term margin targets [22] - Management acknowledged challenges in the HVAC segment due to difficult year-over-year comparisons but noted overall strong performance [74][89] Other Important Information - The introduction of AI, specifically Titan Intelligence, has enabled significant automation for customers, exemplified by the Gulf Shore case study [6][10] - The company is focused on enhancing its product offerings in the commercial sector, particularly in project management capabilities [15][16] Q&A Session Summary Question: What was the business objective for Roto-Rooter in choosing ServiceTitan? - Management highlighted that Roto-Rooter seeks revenue growth through lead generation, lower customer acquisition costs, and back-office automation [26][27] Question: What percentage of the customer base is hybrid, spanning across residential and commercial? - Management noted that most customers have a mix of both residential and commercial services, which provides a competitive advantage [32][33] Question: Is there anything underperforming that the company is working on? - Management acknowledged the desire for continuous improvement across all areas, including product delivery and service levels [35] Question: How long has the company been investing in the commercial side? - The company has been investing in the commercial market for about three years, focusing on construction capabilities [39] Question: What is the impact of AI on gross margins? - Management indicated that AI is expected to drive efficiencies, but it is still early in the AI journey for both internal operations and customer operations [78] Question: What products are being used by Gulf Shore? - Gulf Shore utilizes several Pro products, including Scheduling Pro, Dispatch Pro, and Marketing Pro, which enhance automation and ROI [57] Question: What is the expected impact of the Roto-Rooter partnership? - The partnership is expected to enhance the company's capabilities in both residential and commercial sectors, aligning well with ServiceTitan's strengths [26][72]