Core Insights - HDFC ERGO has become the first insurer in India to utilize Duck Creek's cloud-native SaaS solutions for health insurance product design, underwriting, and distribution, setting a new standard in the region [1][2] Company Overview - HDFC ERGO General Insurance Company Limited is a leading private sector general insurer in India, backed by HDFC Bank and ERGO International AG, and is transitioning from a digital-first to an AI-first company [6] - The company offers a comprehensive range of general insurance products, including health, motor, home, agriculture, travel, credit, cyber, and personal accident insurance [7] Health Insurance Sector Growth - India's health insurance sector is projected to grow at a compound annual growth rate (CAGR) of approximately 20%, reaching around $46.37 billion by 2030 [3] Partnership with Duck Creek - HDFC ERGO has partnered with Duck Creek to co-develop health insurance products tailored to the Indian market, achieving this in just eight months due to Duck Creek's innovative solutions [2][4] - The implementation of Duck Creek's platform has enhanced straight-through processing (STP) capabilities, facilitating easier policy acquisition for customers, including those with pre-existing conditions [4] Technological Advancements - HDFC ERGO has integrated advanced technologies such as AI, machine learning, and natural language processing to improve customer service and operational efficiency [8] - The company has a fully digital sales process, with over 70% of retail claims initiated digitally and more than 80% of service interactions conducted online, of which 10% are AI-led [9] Industry Impact - The launch of the health insurance line represents a significant milestone for Duck Creek in India, showcasing its commitment to enhancing the efficiency of insurers in the region [5] - Duck Creek's solutions are designed to empower insurers to innovate and improve their operations, not only in India but across the broader Asian market [5]

About Duck Creek Technologies "I am honored to join Duck Creek Technologies' board of directors. The company's dedication to innovation and excellence in the insurance industry strongly aligns with my values and experience," said Hokanson. "I look forward to supporting Duck Creek's mission to shape the future of property and casualty insurance while helping the industry navigate its evolving challenges." Hokanson's role was sourced through the external board program operated by Vista Equity Partners, a glob ...