This presentation contains "forward-looking" statements within the Private Securities Litigation Reform Act of 1995 that are based on our management's current expectations and projections about anticipated future events and financial trends that we believe may affect our financial condition, results of operations, business strategy, short-term and long-term business operations and objectives and financial needs. Other than statements of historical facts, all statements contained in this presentation, includ ...

Financial Performance - Freshworks' Q3 2025 revenue reached $215.1 million, representing a year-over-year growth of 15% [24] - The company's non-GAAP income from operations for Q3 2025 was $45.2 million [38] - Freshworks generated $57.2 million in free cash flow during Q3 2025 [42] - The company anticipates revenue between $217.0 million and $220.0 million for Q4 2025, projecting a full-year 2025 revenue of $833.1 million to $836.1 million [44] Customer Base and Retention - Freshworks has nearly 75,000 paying customers across over 120 countries [13] - Net dollar retention rate for Q3 2025 was 104% [36] - Customers contributing more than $5,000 in ARR reached 24,377 in Q3 2025 [32] - The number of customers with >$50K ARR was 3,612 in Q3 2025 [32] Regional Revenue Distribution - North America accounts for 39% of Freshworks' revenue [27] - Europe, the Middle East, and Africa (EMEA) contribute 47% to the company's revenue [27]

Core Viewpoint - Freshworks Inc. reported strong financial results for Q2 2025, with an 18% year-over-year revenue growth, reflecting increased demand for its AI-powered service solutions [2][6]. Financial Summary - Total revenue for Q2 2025 was $204.7 million, up from $174.1 million in Q2 2024, marking an 18% increase. Adjusted for constant currency, the growth was 17% [6][35]. - GAAP loss from operations improved to $(8.7) million from $(43.8) million in the same quarter last year [6]. - Non-GAAP income from operations was $44.8 million, compared to $13.1 million in Q2 2024 [6]. - GAAP net loss per share was $(0.01), an improvement from $(0.07) in Q2 2024 [6]. - Non-GAAP diluted net income per share was $0.18, up from $0.08 in Q2 2024 [6]. - Net cash provided by operating activities was $58.6 million, compared to $36.3 million in Q2 2024 [6]. - Adjusted free cash flow reached $54.3 million, compared to $32.8 million in Q2 2024 [6]. Key Metrics and Business Highlights - The number of customers contributing more than $5,000 in ARR increased by 10% year-over-year to 23,975 [7]. - The net dollar retention rate was 106%, consistent with Q1 2025 and Q2 2024 [7]. - Freshworks onboarded several new customers, including AEP Energy and Seagate Technology [7]. - The company launched the next generation of its Freddy AI Platform, enhancing its AI capabilities [7]. - The combined annual recurring revenue from Freddy AI Copilot and Freddy AI Agent products surpassed $20 million [7]. Financial Outlook - For Q3 2025, Freshworks expects revenue between $207.0 million and $210.0 million, representing a year-over-year growth of 11% to 12% [9]. - The full-year 2025 revenue guidance is set between $822.9 million and $828.9 million, indicating a growth of 14% to 15% [9]. - Non-GAAP income from operations for Q3 is projected to be between $31.2 million and $33.2 million, with non-GAAP net income per share expected to be between $0.12 and $0.14 [9].