Q3 2025 Earnings Presentation November 5, 2025 © 2025 Freshworks Inc. All rights reserved. Disclaimer This presentation has been prepared by Freshworks Inc. ("Freshworks") for informational purposes only and not for any other purpose. Nothing contained in this presentation is, or should be construed as, a recommendation, promise, or representation by Freshworks or any officer, director, employee, agent, or advisor of Freshworks. This presentation does not purport to be all inclusive or to contain all of the ...

Core Viewpoint - Freshworks Inc. reported strong financial results for Q2 2025, with an 18% year-over-year revenue growth, reflecting increased demand for its AI-powered service solutions [2][6]. Financial Summary - Total revenue for Q2 2025 was $204.7 million, up from $174.1 million in Q2 2024, marking an 18% increase. Adjusted for constant currency, the growth was 17% [6][35]. - GAAP loss from operations improved to $(8.7) million from $(43.8) million in the same quarter last year [6]. - Non-GAAP income from operations was $44.8 million, compared to $13.1 million in Q2 2024 [6]. - GAAP net loss per share was $(0.01), an improvement from $(0.07) in Q2 2024 [6]. - Non-GAAP diluted net income per share was $0.18, up from $0.08 in Q2 2024 [6]. - Net cash provided by operating activities was $58.6 million, compared to $36.3 million in Q2 2024 [6]. - Adjusted free cash flow reached $54.3 million, compared to $32.8 million in Q2 2024 [6]. Key Metrics and Business Highlights - The number of customers contributing more than $5,000 in ARR increased by 10% year-over-year to 23,975 [7]. - The net dollar retention rate was 106%, consistent with Q1 2025 and Q2 2024 [7]. - Freshworks onboarded several new customers, including AEP Energy and Seagate Technology [7]. - The company launched the next generation of its Freddy AI Platform, enhancing its AI capabilities [7]. - The combined annual recurring revenue from Freddy AI Copilot and Freddy AI Agent products surpassed $20 million [7]. Financial Outlook - For Q3 2025, Freshworks expects revenue between $207.0 million and $210.0 million, representing a year-over-year growth of 11% to 12% [9]. - The full-year 2025 revenue guidance is set between $822.9 million and $828.9 million, indicating a growth of 14% to 15% [9]. - Non-GAAP income from operations for Q3 is projected to be between $31.2 million and $33.2 million, with non-GAAP net income per share expected to be between $0.12 and $0.14 [9].