Core Insights - Salesforce detected unusual activity involving applications published by Gainsight, which may have allowed unauthorized access to customer data [1][2] - The connection between Gainsight applications and Salesforce was disabled, preventing further access until further notice [3] - Gainsight is actively investigating the issue and is in close collaboration with Salesforce to monitor the situation [5][4] Company Actions - Salesforce disabled the connection to Gainsight applications on November 20, 2023, and will continue to provide updates to customers [3] - Gainsight confirmed that it is investigating the connection failures and will keep customers informed as new information arises [4][5] Industry Context - A report from Verizon indicated that 30% of data breaches in the year ending October 31, 2024, involved third parties, a significant increase from 15% the previous year [5] - Cybersecurity experts have predicted an increase in attacks on companies' third-party suppliers this year, highlighting a growing concern in the industry [7]