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Salesforce says some of its customers' data was accessed after Gainsight breach
TechCrunchยท 2025-11-20 19:12
Core Insights - Salesforce is investigating a data breach involving certain customers' data that was compromised through applications published by Gainsight [1] - The breach is linked to Gainsight's external connection to Salesforce, with no indication of a vulnerability in the Salesforce platform itself [1] - Gainsight is conducting its own investigation into the Salesforce connection issue but has not confirmed a breach [2] Group 1: Breach Details - The hacking group ShinyHunters claims responsibility for the breach and has threatened to create a website to advertise the stolen data if Salesforce does not negotiate [5] - The hackers assert that they have stolen data from nearly a thousand companies, including sensitive information [6] - This breach is similar to a previous incident involving Salesloft, where hackers accessed connected Salesforce instances to steal sensitive data [7] Group 2: Impact on Companies - Victims of the Salesloft breach included major companies such as Allianz Life, Cloudflare, Google, and Qantas, indicating the potential scale of the impact [7] - Gainsight confirmed it was among the victims of the earlier Salesloft-linked breaches, raising questions about the origins of the current breach [8]