Key Takeaways Papa John's launches AI-driven omnichannel ordering with Google Cloud's Gemini Enterprise solution.PZZA notes nearly 70% of systemwide sales come from owned digital platforms, driving focus on speed.Papa John's platform adds deal optimization, voice and group ordering, and reorders for loyalty members.Papa John's International, Inc. (PZZA) has, for the first time, launched enhanced omnichannel food-ordering capabilities in partnership with Google Cloud. The initiative establishes the company a ...

Core Insights - Kroger is expanding its partnership with Google Cloud to implement the Gemini Enterprise for Customer Experience (CX) platform, aiming to enhance customer shopping experiences through advanced technology [1][2] Group 1: Customer Experience Transformation - The rollout of Gemini Enterprise for CX will include an integrated Meal assistant and Shopping assistant, designed to simplify grocery planning and shopping while catering to individual customer preferences [2] - The Customer Experience Agent Studio will be utilized to analyze customer interactions, allowing Kroger to proactively address issues and improve associate productivity, thereby delivering a more seamless shopping experience [3] Group 2: Features of the Shopping Assistant - The Shopping assistant will streamline complex tasks, enabling customers to complete their shopping with minimal input, incorporating AI-enabled features for enhanced efficiency [6] - It will provide an "inspiration-to-cart" flow, allowing customers to convert requests into guided recipes with a single click, thus simplifying the shopping process [7] - Recommendations will be based on Kroger's proprietary data, ensuring that suggestions are relevant and actionable, enhancing the overall shopping experience for families [7]

Core Insights - Papa Johns is the first restaurant to implement Google Cloud's Gemini Enterprise for Customer Experience, enhancing its digital ordering capabilities with a unified voice and text AI system [1][2][3] Company Developments - The new Food Ordering agent aims to improve speed, accuracy, and real-time personalization for over 150 million customers globally [1] - Papa Johns is positioning itself as a leader in the "agentic" customer experience by being the launch customer for Google Cloud's omnichannel platform [2][4] - The partnership with Google Cloud reflects Papa Johns' commitment to leveraging technology for a seamless customer experience and operational efficiency [3] Technological Innovations - Key features of the Food Ordering agent include: - Intelligent Deal Wizard that reduces cart abandonment by automatically applying the best value combinations [6] - Advanced Voice & Group Ordering that automates complex orders, ensuring accuracy even for multi-person requests [6] - Seamless reordering flow that identifies returning loyalty customers and facilitates quick reordering [6] Industry Context - The retail industry is transitioning into an era of agentic commerce, where AI serves as a critical driver of business value [4] - Papa Johns is setting a new industry benchmark by moving beyond traditional chatbots to create a more fluid and intelligent customer experience [4]