Core Viewpoint - The global multi-vendor IT support services market is projected to reach $18.29 billion by 2030, with a compound annual growth rate (CAGR) of 2.8% in the coming years [2]. Market Overview - Multi-vendor IT support services allow companies to provide support for various products from different manufacturers, including their own [1]. - The market is primarily dominated by hardware support services, which account for approximately 63.0% of the market share [11]. - The main application driving demand is sales and marketing, representing about 25.1% of the market [13]. Key Players - Major players in the global multi-vendor IT support services market include IBM, Fujitsu, Hitachi, NetApp, NEC, Lenovo, Dell, Oracle, and Broadcom [8]. - In 2024, the top five vendors are expected to hold around 49.0% of the market share [8]. Market Drivers - Medical technology support enhances IT support efficiency while complying with regulations [19]. - The complexity of managing IT assets drives the need for one-click IT support, as companies migrate applications and data to cloud environments [20]. - Cost and time savings are significant, with IT support management costs potentially reduced by up to 25% and hardware support time savings reaching 20% [21]. Market Challenges - The integration of advanced analytics and AI is necessary to manage IT issues before they escalate [21]. - The development of the Industrial Internet presents opportunities for multi-vendor IT support services software [22]. - The advent of 5G technology is expected to enhance connectivity and support the growth of IoT technologies [23].