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Launching Today: Infosys Customer Experience Suite for Salesforce
Prnewswire· 2025-10-10 10:25
Core Insights - Infosys has launched the Infosys Customer Experience Suite for Salesforce, enhancing its collaboration with Salesforce to support enterprises in their digital transformation initiatives [1][4] - The suite leverages Infosys Topaz and Salesforce's agentic AI capabilities to automate customer interactions, streamline processes, and enhance personalization [2][4] - The solutions aim to drive measurable efficiencies across sales, services, and marketing channels, ensuring operational success for enterprises [2][4] Company Developments - Infosys deployed Agentforce SDR to improve the sales process for a leading research institute, significantly reducing response times and addressing inefficiencies [3] - A renowned media house transformed its customer service operations using Salesforce's agentic AI solutions, resulting in reduced transactional inquiries and improved customer satisfaction scores [3] - The collaboration with Fluido, an Infosys company, has been pivotal in driving Salesforce-powered transformations for clients, including VTT, a leading research organization in Europe [4][5] Technology and Innovation - The Agentforce platform represents a new evolution in AI services, utilizing generative AI and agentic AI capabilities to enhance enterprise and customer operations [4] - Infosys emphasizes the integration of cutting-edge technology and a deep understanding of client needs to foster sustainable growth and productivity in an AI-driven environment [4][5] - The solutions are designed to ensure compliance with ethical and regulatory standards while supporting real-time decision-making and dynamic customer interactions [2][4]
Infosys Expands Partnership to Strengthen its Position in IT and AI
ZACKS· 2025-10-02 17:01
Key Takeaways Infosys and Sunrise strengthen ties to drive IT transformation and AI adoptionInfosys leverages Topaz, analytics, and AI tools to enhance operations and experiences.Partnerships with NVIDIA, Intel, and ServiceNow expand Infosys' AI.Infosys (INFY) and telecom service provider Sunrise have deepened their partnership to accelerate IT transformation and AI adoption by improving operational efficiency, data security, and customer experience through technology deployment.Infosys has already streamli ...
Infosys Extends Strategic Collaboration with Sunrise to Accelerate IT Transformation and Power AI Future
Prnewswire· 2025-09-23 10:12
Core Insights - Infosys is expanding its strategic collaboration with Sunrise to enhance IT transformation and customer experience through advanced technology solutions [1][4]. Group 1: Collaboration and Objectives - The partnership aims to create a modern, agile, and secure technology foundation for Sunrise, focusing on IT transformation, data security, operational agility, and future AI integration [1][2]. - Infosys has been instrumental in streamlining Sunrise's IT landscape by consolidating multiple vendors and transitioning various applications, which is crucial for advancing Sunrise's IT transformation [2][3]. Group 2: Technological Advancements - Infosys will leverage its expertise in AI, analytics, and data, including its AI-first offering, Infosys Topaz, to help Sunrise become an AI-powered organization [3]. - The collaboration is expected to unlock new business value for Sunrise by enhancing operational speed, efficiency, and quality through data-driven insights and intelligent automation [3][4]. Group 3: Leadership Statements - Anna Maria Blengino, CIO of Sunrise, emphasized the importance of customer experience in their technology transition, highlighting the collaborative efforts between Sunrise and Infosys [4]. - Upendra Kohli from Infosys noted that the partnership reflects a shared vision for the future of telecommunications, focusing on innovation and data security [4].
Infosys and HanesBrands Inc. Collaborate to Unlock Hyper Productivity and AI-Driven Efficiency
Prnewswire· 2025-09-11 12:24
Accessibility StatementSkip Navigation Ten-year alliance leverages Infosys AI-first platforms to drive innovation, efficiency and agility across HanesBrands' IT Landscape BENGALURU, India, Sept. 11, 2025 /PRNewswire/ --Â Infosys (NSE: INFY) (BSE: INFY) (NYSE: INFY), a global leader in next-generation digital services and consulting, today announced a strategic alliance with HanesBrands Inc. (NYSE: HBI), a global leader in everyday iconic apparel. Under this ten-year engagement, Infosys will serve as HanesBr ...
Infosys and Telstra Announce Joint Venture in Australia
Prnewswire· 2025-08-13 14:55
Core Insights - Infosys has formed a joint venture with Telstra to enhance AI-enabled cloud and digital solutions for Australian enterprises, aiming to accelerate their AI journey [1][5] - Infosys will acquire 75% of Versent Group, a leading digital transformation solutions provider in Australia, while Telstra retains a 25% minority stake, indicating a strong partnership for growth [2][3] Company Overview - Infosys is a global leader in next-generation digital services and consulting, with over 320,000 employees and a presence in 59 countries, focusing on digital transformation powered by cloud and AI [11] - Telstra is Australia's leading telecommunications and technology company, providing advanced connectivity and aiming to build a more resilient digital future [9] Strategic Collaboration - The collaboration will enhance Versent Group's cloud and digital transformation capabilities through Infosys' advanced AI, cloud, data, and digital consulting services, leveraging offerings like Infosys Topaz and Infosys Cobalt [4][6] - This partnership is expected to create a unique proposition for Australian enterprises, combining the strengths of Infosys, Telstra, and Versent Group to drive innovation in an AI-driven digital landscape [6][10] Market Position and Expertise - Versent Group has a strong reputation for helping Australian enterprises with cloud strategy and digital transformation, primarily serving large blue-chip organizations in sectors such as government, education, finance, energy, and utilities [3][10] - The joint venture is anticipated to close in the second half of FY 2026, pending regulatory approvals [7]
Infosys to Launch Enterprise Innovation Lab for SAP Solutions in Düsseldorf, Germany
Prnewswire· 2025-07-16 10:33
Core Insights - Infosys has launched the Infosys Enterprise Innovation Lab for SAP Solutions in Düsseldorf, Germany, aimed at accelerating enterprise transformation through AI, data, and cloud solutions [1][2][3] - The lab will facilitate co-creation of tailored solutions to address business challenges and enhance operational efficiency, financial performance, and decision-making through real-time data insights [2][3] Group 1: Lab Features and Offerings - The lab will provide access to Infosys Topaz and SAP Business AI, enabling organizations to discover possibilities and develop practical applications [5] - It offers a collaborative workspace for customers and experts to co-create AI solutions tailored to specific business needs [5] - The lab aims to create a foundation for designing AI and data strategies that align with business goals through clear plans and use cases [5] Group 2: Strategic Collaboration - Infosys and SAP are collaborating to revolutionize business transformation by integrating enterprise-wide data to fuel AI-based solutions [2][3] - The partnership emphasizes the importance of faster, flexible transformations with lasting value, leveraging AI-powered innovation and seamless cloud adoption [3] - Infosys has over 25 years of expertise in SAP software transformation, which will be utilized to develop cloud and AI solutions across various industries [3] Group 3: Business Outcomes - The collaboration aims to empower businesses to leverage the full potential of cloud, data, and AI, resulting in enhanced efficiency, improved decision-making, significant cost savings, and future-readiness [3] - Solutions developed in the lab will be available across Infosys' global network of over 12 Living Labs, expanding the reach and impact of these innovations [2]
麻省理工科技评论-2025 年 7-8 月刊
2025-07-04 03:04
Summary of Key Points from the Conference Call Industry Overview - The focus of the conference call is on the energy sector, particularly the implications of AI on energy demand and the transition to renewable energy sources [7][8][10][13][57]. Core Insights and Arguments 1. **Energy as a National Asset**: Energy production is highlighted as a crucial asset for nations, impacting their economic strength and global status. The US has historically relied on energy production for its industrial and military power [7]. 2. **US Clean Energy Strategy**: There is concern that the US is regressing in its clean energy strategy, particularly in electricity generation, which could have long-term negative effects as electricity demand rises [8][9][10]. 3. **Rising Electricity Demand**: The US Energy Information Administration projects that electricity demand will increase, particularly from the commercial sector, including data centers and manufacturing [8][10]. 4. **Impact of AI on Energy Demand**: AI's growing reliance on electricity is expected to significantly increase energy demand from data centers, potentially tripling their share of US electricity consumption by 2028 [8][57]. 5. **Policy Rollbacks**: Proposed budget rollbacks on tax credits for renewable energy sources and efficiency standards could strain the energy grid and increase electricity prices for consumers [9][10]. 6. **China's Renewable Energy Progress**: In contrast to the US, China is advancing its renewable energy generation, achieving its goals ahead of schedule and reducing carbon emissions as a result [13]. 7. **Diverse Energy Sources Needed**: A multifaceted approach to energy production is necessary, including nuclear, solar, wind, and fossil fuels in the short term, to ensure energy abundance and mitigate climate change impacts [14]. Additional Important Points 1. **Data Center Energy Consumption**: Data centers are projected to consume a significant amount of electricity, with their demand expected to grow faster than other sectors like electric vehicles and appliances [63][65]. 2. **Fossil Fuels vs. Renewables**: While fossil fuels will continue to play a major role in meeting energy demand in the near term, there is optimism about the potential for renewables to meet a substantial portion of future demand [60][62]. 3. **Regional Variations in Demand**: The demand for electricity will vary by region, with growing economies likely to see more demand from appliances and air conditioning than from data centers [65][68]. 4. **Challenges for the Power Grid**: The clustering of data centers near urban areas poses unique challenges for the power grid, potentially leading to increased reliance on fossil fuels and strain on local energy resources [68]. This summary encapsulates the critical discussions and insights from the conference call, emphasizing the intersection of energy policy, AI, and the future of electricity demand.
AI Takes Center Court, Infosys and FFT Unveil Innovative Fan Features for Roland-Garros 2025
Prnewswire· 2025-06-05 10:15
Core Insights - Infosys, in partnership with the French Tennis Federation (FFT), is enhancing fan experiences at Roland-Garros 2025 through AI technologies, marking its seventh year as the official AI and Digital Innovation Partner [1][5] - The innovations include AI Commentary, AI Stadium, and the Generative AI Poster Challenge, aimed at providing immersive and personalized experiences for fans [6][5] Group 1: AI Innovations - AI Commentary will deliver personalized match insights and highlights, enhancing the viewing experience by capturing the emotional highs and lows of matches [6] - AI Stadium allows fans to create their own 3D tennis arenas using advanced text-to-image generation, promoting a gamified and immersive experience [6] - The Generative AI Poster Challenge enables fans to generate AI-created videos using prompts related to tennis, with an immersive experience at the Infosys Fanzone [6] Group 2: Community Engagement - Infosys is collaborating with Fête le Mur (FLM) to support tech-enabled learning initiatives for underprivileged youth in Paris, including tennis-related learning modules [4] - A group of 60 students will have the opportunity to visit Roland-Garros and participate in AI and technology workshops led by Infosys experts [4] Group 3: Event Details - The Roland-Garros 2025 tournament is scheduled to take place from May 25 to June 8 [7] - In 2024, Roland-Garros attracted 675,080 spectators and was broadcast in 220 territories, highlighting its global significance [8]
Infosys and E.ON Collaborate to Enable AI-Powered Digital Workplace Transformation
Prnewswire· 2025-05-27 06:52
Core Insights - Infosys has announced a strategic collaboration with E.ON to enhance digital transformation and operational efficiency for over 77,000 employees across Europe [1][2][3] - The partnership will leverage Infosys Topaz, an AI-first offering, to modernize operations and foster innovation through a product-centric and automated approach [2][3] - E.ON aims to transition into a fully digital energy company, focusing on sustainability and AI-driven business value [1][3] Company Overview - Infosys is a global leader in next-generation digital services and consulting, with over 300,000 employees operating in more than 56 countries [4] - The company specializes in helping clients navigate digital transformation powered by cloud and AI, emphasizing an AI-first core and continuous improvement through digital skills transfer [4]
Infosys and LTA Sign Strategic Technology Partnership for the Historic Tournament at Queens Club, London
Prnewswire· 2025-05-13 10:07
Core Insights - Infosys has announced a three-year strategic partnership with the Lawn Tennis Association (LTA) to serve as the official AI and Innovation Partner for the HSBC Championships at Queen's Club, London, until 2027 [1][2][3] - The partnership aims to leverage Infosys Topaz, an AI-first suite of technologies, to enhance player performance insights, fan engagement, and operational excellence [1][3] - This collaboration will also focus on sustainability efforts and community initiatives through digital platforms [1] Company Overview - Infosys is a global leader in next-generation digital services and consulting, with over 300,000 employees and operations in more than 56 countries [5] - The company has a strong track record in supporting major global tennis tournaments, including the Australian Open and Roland-Garros, and has established ties with the Association of Tennis Professionals (ATP) and the International Tennis Hall of Fame [2][5] - Infosys aims to transform tennis through AI and digital innovation, enhancing experiences for both players and fans [3][5] Industry Context - The HSBC Championships, a historic tournament in London, will host both WTA and ATP 500 events for the first time in over 50 years, marking a significant milestone in the tournament's evolution [2][3] - The LTA governs tennis in Great Britain, focusing on growing the sport from grassroots to professional levels, with a vision of "Tennis Opened Up" [4]