The company also began 2026 with what Carlson described as the largest brokerage conversion in RE/MAX history: a Toronto-based, 17-office operation led by Vivian Risi and her children, Michelle and Justin, which brought nearly 1,200 agents into RE/MAX Canada. Carlson said the group selected RE/MAX for a combination of factors including the company’s global footprint, referral network, and marketing and technology platforms. He added that RE/MAX is seeing “very high retention rates” among those agents early ...

Financial Data and Key Metrics Changes - Total revenue for Q4 2025 was $71.1 million, with Adjusted EBITDA at $22.4 million and an Adjusted EBITDA Margin of 31.5% [23] - Adjusted Diluted EPS was $0.30, while revenue excluding the marketing fund decreased by 0.4% compared to the same period last year [23][24] - The total leverage ratio decreased to 3.12x as of December 31, remaining below the 3.5x level, providing greater flexibility for capital allocation [25] Business Line Data and Key Metrics Changes - The decline in organic revenue was primarily due to a reduction in U.S. agent count and the impact of new incentives, partially offset by increased broker fees and contributions from new initiatives [24] - The Aspire program has seen adoption by over 2,000 agents, contributing to reduced churn and improved productivity among participants [29][48] Market Data and Key Metrics Changes - The overall worldwide agent count reached over 148,500, with significant growth outside the U.S. and Canada, now exceeding 75,000 agents [8][9] - The housing market is showing signs of normalization, with increased inventory and new listings compared to the previous year, indicating a more balanced market [7] Company Strategy and Development Direction - The company views 2026 as a year of tremendous opportunity, focusing on enhancing brand value and expanding its network [4] - Strategic investments in technology and marketing are aimed at improving agent productivity and consumer engagement [14][15] - The introduction of new economic models like Aspire, Ascend, and Appreciate is designed to provide brokers with greater flexibility and support sustainable growth [18] Management's Comments on Operating Environment and Future Outlook - Management expressed optimism about the housing market's recovery and the company's ability to capitalize on it, despite challenges faced in 2025 [6][7] - The company anticipates agent count growth of 1.5%-3.5% for the full year 2026, with revenue expectations between $285-305 million [26] Other Important Information - The company is exploring new ways to leverage its global sales power and enhance its competitive advantages [10][11] - The RE/MAX Media Network is expected to see significant advertising revenue growth, driven by increased interest from brands [15] Q&A Session Summary Question: Insights on the Aspire program's impact on agent productivity - Management noted that the Aspire program has led to reduced churn and improved productivity among agents, contributing to stabilization in U.S. agent count [29][30] Question: Factors influencing the recent addition of agents to RE/MAX - The CEO highlighted a combination of brand modernization, technology offerings, and the global footprint as key factors attracting new agents [31][32] Question: Perspectives on AI-driven automation in the industry - Management emphasized a purposeful approach to AI deployment, focusing on tools that help agents win listings and improve efficiency [38][40] Question: Key factors influencing revenue guidance for 2026 - Management indicated that macroeconomic conditions, U.S. agent count stabilization, and growth in new monetization initiatives could influence revenue outcomes [42][44] Question: Ongoing versus one-time cost pressures in operating expenses - Management clarified that some costs in Q4 were one-time in nature, and ongoing expenses are expected to remain consistent moving forward [52]