Financial Data and Key Metrics Changes - Total revenue declined by 4.2% year over year, remaining relatively flat quarter over quarter, primarily impacted by video cord cutting, which accounted for about 85% of total revenue declines [28][29] - Adjusted EBITDA of $840 million declined 7.3% year over year but grew slightly sequentially, reflecting continued operating discipline and efficiency [31] - Adjusted EBITDA margin decreased by 130 basis points to 37.4%, but improved sequentially by 30 basis points [31] Business Line Data and Key Metrics Changes - Broadband subscriber net losses improved to 35,000, a year-over-year improvement of 16,000 or 31% [8][12] - Video business saw 58,000 subscriber net losses, marking the best subscriber trends in the last ten quarters [5][12] - Fiber network added approximately 56,000 customers, with a penetration rate of 22% across the fiber network [14] Market Data and Key Metrics Changes - In the East footprint, the company delivered its best net add trend in ten quarters, driven by stronger win share performance against ILECs and fixed wireless [9] - In the West, competition remained strong, but performance improved year over year, including fewer seasonal disconnects [9] - The company reported a 10% lift in sales volume in income-constrained markets compared to control markets [11] Company Strategy and Development Direction - The company is focused on unlocking revenue opportunities, driving operational efficiency, enhancing networks, and ensuring a sustainable capital structure [3][7] - The introduction of new product tiers in video and the expansion of value-added services are aimed at increasing customer stickiness and driving long-term ARPU growth [16][20] - The company is leveraging AI to enhance customer experience and operational efficiency, including the deployment of AI tools in sales and customer care [23][25] Management's Comments on Operating Environment and Future Outlook - Management expressed confidence in the ability to deliver continued operational and financial improvements over time, despite headwinds from competition and macroeconomic factors [26][32] - The company anticipates that adjusted EBITDA will improve sequentially over the next two quarters, with significant impacts expected in the fourth quarter [33][92] - Management highlighted the importance of maintaining a balanced approach to subscriber growth and ARPU management [77][92] Other Important Information - The company completed a $1 billion asset-backed loan, marking a significant milestone in capital structure management [38][39] - The recent tax reform is expected to yield savings of $250 million to $350 million over the period of 2025 to 2027 [40] Q&A Session Summary Question: Can you expand on the trajectory and opportunity in mobile? - Management highlighted improvements in mobile line net adds, with a focus on quality sales and increased penetration, aiming for a million lines by 2027 [46][49] Question: What is the typical profile of a new mobility subscriber? - Approximately 50% of new mobility subscribers are new customers, with a strong focus on fiber subscribers due to better NPS and ARPU [52][53] Question: How is the company competing against larger, well-capitalized competitors? - The company is seeing improvements in win share against larger telcos and fiber overbuilders, particularly through hyper-local strategies [59][60] Question: What subscriber or ARPU results are needed in the back half of the year? - Management reaffirmed guidance for revenue and EBITDA, expecting improvements driven by subscriber performance and operational efficiencies [91][92]

Financial Data and Key Metrics Changes - Total revenue for 2024 was $9 billion, a decline of 3.1% year over year, an improvement from prior year declines [27] - Adjusted EBITDA for 2024 was $3.4 billion, down 5.4% year over year, with a normalized adjusted EBITDA margin of 38.7% [28][29] - Free cash flow grew by 23% year over year to $149 million despite increased cash interest [31] Business Line Data and Key Metrics Changes - Mobile service revenue grew by 52%, while residential revenue declined by 4.6% [27] - Fiber net additions reached 57,000 in Q4, a 22% increase year over year, with mobile line net additions of 40,000, the best performance in five years [8] - LightPath's revenue grew to $414 million, a 5.5% increase year over year, driven by footprint expansion and increased net bookings [32] Market Data and Key Metrics Changes - Broadband subscriber net losses were 39,000 in Q4, influenced by external factors such as hurricanes and low home sales [9] - Churn improved year over year in the East footprint, while the West faced challenges from increased competition [10] - The West market has seen a 45% overbuild, while the East remains around 70% [41] Company Strategy and Development Direction - The company is focused on a Phase two transformation aimed at business acceleration and maximizing customer value [8] - Plans include expanding fiber networks, enhancing customer experience, and launching new income-constrained programs [10][18] - The company aims to achieve a gross margin target of 70% by 2026 [29] Management's Comments on Operating Environment and Future Outlook - Management expressed confidence in the ability to compete effectively in both East and West markets despite competitive pressures [42] - The company anticipates continued improvements in EBITDA trends and free cash flow growth in 2025 [52][75] - Management highlighted the importance of customer-centric strategies and the need for flexibility in pricing and offerings [80][94] Other Important Information - The company reduced capital expenditures to $1.4 billion in 2024, a 16% improvement year over year [29] - The total footprint grew by over 2%, adding 210,000 passings, with a focus on fiber expansion [14][36] - The company has a strong liquidity position with approximately $1 billion in undrawn revolver capacity [37] Q&A Session Summary Question: Can you discuss broadband performance in different regions and the competitive environment? - Management noted increased competition in the West, with a 45% overbuild, and emphasized improvements in the East due to better go-to-market strategies [41][42] Question: Can you elaborate on the pressure on EBITDA in Q4? - Management acknowledged one-time costs related to storms and transformation efforts but expressed optimism about future EBITDA stabilization [49][52] Question: What are the plans for improving the capital structure? - Management is actively exploring options to address debt maturity profiles while focusing on operational and financial metrics [56][58] Question: How do you expect CapEx to trend after 2025? - Management indicated that while they expect to maintain a capital target of $1.3 billion, they are optimistic about driving efficiency [60][61] Question: Can you comment on the competitive dynamics in the West and East? - Management highlighted the need for tailored strategies in the West due to low pricing from competitors and emphasized the importance of customer-centric approaches [92][94]