New role-based AI agents embedded in Oracle Fusion Cloud Applications help organizations efficiently enhance customer experiences , /PRNewswire/ -- Oracle today announced new role-based AI agents within Oracle Fusion Cloud Applications to help customer experience (CX) leaders unlock new revenue opportunities. The new AI agents are embedded within marketing, sales, and service processes to help CX leaders increase operational efficiency and build and nurture lasting customer relationships by automating pro ...

Core Insights - Oracle has introduced new AI agents within Oracle Fusion Cloud Applications aimed at optimizing HR processes from hire to retire, enhancing employee experience, and improving talent management [1][2] - The AI agents are designed to automate end-to-end HR processes, enabling data-driven decision-making and increasing efficiency for HR leaders, recruiters, managers, and employees [1][2] AI Agents Functionality - The AI agents cover various HR processes including internal mobility, career development, core HR functions, employee lifecycle, and payroll [3][4][8] - Specific agents include: - Job Discovery Agent: Matches employees with open opportunities based on experience and interests [6] - Interview Management Agent: Automates interview scheduling and manages calendar conflicts [6] - Team Goals Assistant Agent: Helps managers set and track team goals [6] - Payroll Run Analyst Agent: Identifies potential payroll anomalies and explains contributing factors [13] Integration and Security - The AI agents run on Oracle Cloud Infrastructure and are prebuilt with advanced security features, integrated within Oracle Fusion Applications at no additional cost [2] - They are embedded within existing workflows to enhance operational speed and decision-making [2] Oracle Fusion Cloud Applications Overview - Oracle Fusion Cloud Applications provide an integrated suite of AI-powered applications that help organizations execute faster, make smarter decisions, and lower costs [9] - The applications include modules for finance and operations, human capital management, supply chain and manufacturing, and customer experience [13]