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ChatGPT is turning into a shopping mall—and PayPal’s running the registers
Yahoo Finance· 2025-10-28 18:30
Core Insights - PayPal is integrating its digital payment system into ChatGPT, allowing users to shop directly from the chatbot starting next year [1][2] - PayPal's CEO highlighted the partnership with OpenAI as a way to enhance commerce experiences, enabling users to transition from chat to checkout seamlessly [2] - The company is focusing on an AI-driven future for online retail, collaborating with Google and offering premium trials with AI search engine Perplexity [3] PayPal's Strategic Positioning - PayPal's CEO stated that the company is better positioned now than two years ago, citing competitive advantages and strategic direction [4] - The integration with ChatGPT is part of a broader e-commerce vision that includes partnerships with Shopify and Etsy, aiming for an instant checkout experience [4][5] OpenAI's Market Strategy - OpenAI is prioritizing market expansion with ChatGPT over immediate monetization, boasting over 700 million weekly active users [6] - The company employs a "build first, profit later" strategy, which has successfully attracted a loyal customer base despite some paid plans being unprofitable [6]