QKS Group recognizes Quadient’s excellence in AI vision, maturity, and real-world impact in the CCM platform landscape Paris Quadient (Euronext Paris: QDT), a global intelligent automation platform enabling secure and professional business connections, has been recognized as the Most Valuable Pioneer (MVP) by QKS Group in its first AI Maturity Matrix for Customer Communications Management, a new program spotlighting companies that are leading innovation and setting new standards in technology. The report hi ...

Core Insights - Quadient S.A. reported a consolidated revenue of €258 million for Q1 2025, reflecting a decrease of 1.1% on a reported basis and 2.5% organically compared to Q1 2024, with a positive scope effect from the acquisition of Package Concierge [5][7][46] - The company experienced strong organic growth in its Digital and Lockers solutions, with subscription-related revenue increasing by 11.1% for Digital and 12.7% for Lockers, indicating robust demand for these services [2][6][19] - The Mail segment faced challenges, with revenue declining by 7.9% due to a low point in the renewal cycle and a tough comparison base from the previous year [3][13][24] Financial Performance - Subscription-related revenue accounted for €193 million, representing 75% of total sales, and increased by 1.2% organically [6][19] - Non-recurring revenue saw a decline of 12.0% organically, primarily due to reduced hardware sales amid a challenging macroeconomic environment in the U.S. [6][13] - Annual recurring revenue (ARR) reached €237 million, marking a 9.6% organic growth compared to the end of FY 2024 [11] Geographic Performance - North America, contributing 59% of revenue, experienced a 2.4% organic decline, influenced by macroeconomic uncertainty and a strong comparison base from Q1 2024 [7][8] - Main European countries recorded a 2.8% organic decline, while the International segment saw a 2.0% organic decrease [8][45] Strategic Developments - The acquisition of Serensia, a French electronic invoicing platform, is expected to enhance Quadient's digital financial automation strategy and support its customers in transitioning to mandatory e-invoicing in France [4][12][38] - Quadient's digital automation platform received recognition in multiple analyst rankings, indicating its strong market position and growth potential [11][27][30] Future Outlook - The company anticipates continued uncertainty in Q2 but remains confident in delivering stronger performance in the second half of 2025, maintaining its full-year guidance for organic revenue and EBIT growth acceleration compared to 2024 [5][26][32] - A promising order pipeline across solutions is expected to support recovery in the Mail segment and further growth in Digital and Lockers [32][17]

Core Insights - Quadient has launched advanced AI capabilities within its customer communications management solution, Quadient Inspire, aimed at enhancing personalized, omnichannel customer interactions [1][2]. Group 1: AI Capabilities - New AI features include real-time sentiment analysis, language translation, and personally identifiable information (PII) detection, enabling businesses to improve customer interactions and streamline communication processes [2]. - The integration of AI allows organizations to achieve up to 50% faster content creation and double communication output without increasing headcount, enhancing efficiency and consistency in customer communications [2]. Group 2: Product Enhancements - The latest release of Quadient Inspire (R17) includes over 300 enhancements, such as advanced content management capabilities, support for importing InDesign and Quark files, and improved collaboration features [3]. - New features also focus on regulatory compliance, including an automated PDF accessibility tool that remediates legacy documents, ensuring accessible communications [3]. Group 3: Strategic Vision - Quadient aims to reshape the customer communication management industry by leveraging AI and automation to enhance customer interactions and streamline workflows [3]. - The company emphasizes its commitment to innovation, focusing on actionable insights, regulatory adherence, and driving better business outcomes through intelligent customer communications [3].

Core Insights - Quadient has experienced a significant 11% increase in cross-sales of its Digital automation solutions within its Mail customer base in fiscal year 2024, indicating a strong demand for digital solutions among businesses [1][3]. Group 1: Market Trends - There is a notable shift in customer engagement strategies, driven by evolving consumer expectations for multichannel communication. Research shows that 73% of consumers in the USA, 66% in France, and 62% in the UK prefer companies to communicate through various channels, including email, mail, text, mobile apps, and social media [2]. - The findings suggest that businesses aligning their strategies with these changing preferences are better positioned to enhance customer satisfaction and loyalty in a digital marketplace [2]. Group 2: Company Strategy - Quadient emphasizes the importance of not just adopting new technology but enabling smarter, more agile communication methods. The company aims to support businesses in their digital transformation with minimal disruption [3]. - With over 350,000 business customers globally, Quadient is focused on modernizing communication through its intelligent automation platform, which includes Quadient Impress and Quadient Inspire [3]. - The company plans to continue investing in intelligent hybrid communication solutions to help businesses deliver meaningful customer communications in the future [3]. Group 3: Company Overview - Quadient is a global automation platform that facilitates secure and sustainable business connections through both digital and physical channels. The company supports businesses of all sizes in their digital transformation journey, enhancing operational efficiency and customer experiences [4]. - Quadient is listed on Euronext Paris and is part of the CAC® Mid & Small and EnterNext® Tech 40 indices, making its shares eligible for PEA-PME investing [4].

Core Insights - Quadient has maintained its leadership position on the Aspire Leaderboard, which evaluates vendors in the customer communications management (CCM) and customer experience management software sectors [1][2] - The company has seen an increase in its scores for "overall strategy" and "ability to execute," remaining a Leader in four market segments for 2025 [2] Company Performance - Quadient has secured large contracts in the healthcare and insurance sectors, focusing on automating core processes, particularly through AI [3] - The company is transitioning customers from legacy systems using its InspireXpress platform and competitor-specific conversion tools [3] - Quadient's CCM solutions, including Quadient Inspire Evolve and the upcoming Quadient Inspire Flex, offer a 'bring your own' AI model approach to enhance customer safety [3] Product Innovation - Quadient Inspire is recognized as a high-performance platform that enables organizations to create and deliver omnichannel customer communications [3] - The platform supports complex, high-volume production jobs in regulatory-driven industries while providing hyper-personalized digital interactions [3] - The company emphasizes continuous innovation, leveraging AI for meaningful digital interactions, sentiment analysis, and auto-generation of translated content [4]