Core Insights - The company is leveraging Retrieval-Augmented Generation (RAG) technology to enhance the accuracy and efficiency of information retrieval within its extensive product line [2][3][5] - A distributed ownership model is being implemented, assigning domain experts to oversee the integration and fine-tuning of the RAG system in their respective areas [3][4][10] - The company is focusing on metadata strategies to improve the context and relevance of information retrieved by the RAG applications [6][7][29] RAG Technology Implementation - RAG combines intelligent search engines with AI-generated responses to provide accurate answers from vast data sources [2][5] - The system is designed to assist human consultants, who are responsible for validating and modifying AI-generated outputs to ensure accuracy [3][4] - The company has developed a comprehensive RAG application that integrates seamlessly into existing workflows, enhancing user experience and information accuracy [10][21] Knowledge Management - The RAG system utilizes a structured approach to generate metadata, which helps users understand the context of system responses [6][29] - Domain experts are tasked with creating high-quality documentation and training materials to ensure effective use of the RAG system [4][5] - The integration of UML diagrams into the knowledge base enhances the understanding of system architecture and component relationships [16][17] Performance Evaluation - The evaluation framework includes metrics such as classifier accuracy (81.7%) and response accuracy (97.4% for correctly classified questions) [22][24] - Findings indicate that specialized models outperform general queries, highlighting the importance of accurate classification in improving answer quality [24][28] - The company aims to continuously enhance the classification system to further improve response accuracy and overall system performance [28][29]