Core Insights - WestCX has launched Rich Communication Services (RCS) and Dynamic QR capabilities aimed at enhancing patient engagement, reducing costs, and ensuring compliance for healthcare organizations [1][2][3] Group 1: Product Features and Benefits - RCS and Dynamic QR are designed to meet the dual pressures of clinical excellence and financial performance, allowing healthcare organizations to lower costs and boost outcomes while maintaining compliance [2] - Early deployments of these solutions have shown measurable outcomes, including a 20% revenue uplift from fewer no-shows and improved adherence, and 50-80% higher conversions compared to SMS/email [6] - The solutions also provide operational benefits such as greater margin protection, auditability, and faster return on investment (ROI) for financial leaders [2] Group 2: Company Vision and Market Position - WestCX aims to transition healthcare communication from transactional to personalized, AI-native engagement, enhancing the security and intelligence of patient interactions [3] - The company has over 30 years of experience in delivering enterprise customer experience (CX) solutions, focusing on innovative digital patient relationship management and conversational AI [5] Group 3: Event Participation - WestCX is demonstrating RCS and Dynamic QR at the Becker's Health IT + Digital Health + RCM Conference in Chicago, showcasing how these tools can transform clinical workflows and revenue cycle operations [3]

Core Insights - WestCX has launched Rich Communication Services (RCS) and Dynamic QR capabilities to enhance patient engagement and operational efficiency in healthcare [1][2] - The solutions aim to balance clinical excellence with financial performance, providing tools for cost reduction and revenue capture while ensuring compliance [2][3] Company Overview - WestCX is part of the West Technology Group, offering AI-powered omnichannel solutions through its brands Mosaicx and TeleVox [5] - The company has over 30 years of experience in delivering enterprise customer experience solutions, focusing on digital patient relationship management and conversational AI [5] Product Features and Benefits - RCS and Dynamic QR are designed to reduce manual outreach for clinicians and improve adherence, while also providing operational leaders with better margin protection and faster ROI [2] - Early deployments have shown significant benefits, including 50-80% higher conversion rates compared to SMS/email, approximately 20% revenue uplift from reduced no-shows, and threefold engagement increases through interactive features [6] Event Participation - WestCX is demonstrating its RCS and Dynamic QR solutions at the Becker's Health IT + Digital Health + RCM Conference in Chicago from September 30 to October 3 [3] - Attendees can experience firsthand how these innovations transform clinical workflows and patient engagement [3]

Core Insights - Vonage has partnered with Smobi, an AI-powered RCS platform for E-commerce, to enhance customer communication through Rich Communication Services (RCS) [1][2] - The integration of RCS is expected to improve customer trust, click-through rates (CTR), and conversion rates for Smobi's clients [1][2] - Smobi offers manual RCS campaign capabilities and an AI agent named Mo, which engages customers and drives conversions through personalized interactions [2] Company Developments - Smobi is recognized as a leading RCS platform, aiming to redefine customer interactions for E-commerce brands [2][3] - Vonage is acknowledged as a top leader in RCS business messaging by Juniper Research, highlighting its strong and scalable Communications APIs [4] - The partnership with Smobi exemplifies Vonage's commitment to RCS innovation and enhancing meaningful customer connections [3][4] Industry Trends - Juniper Research predicts significant growth for RCS business messaging in 2025, particularly in North America, driven by an increase in RCS-capable subscribers [3] - The adoption of RCS presents a high-value opportunity for enterprises to enhance their branded communications [3]