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网购遭遇虚假宣传 商品下架维权犯难
Qi Lu Wan Bao· 2025-08-20 23:04
Core Points - A consumer in Qingdao reported a discrepancy between the advertised ingredients of an oral spray and the actual contents received, raising concerns about potential consumer deception [1][2] - The consumer filed a complaint with the local market supervision authority, but the complaint was not accepted due to the product being taken off the market [2][3] - The store claimed that the product underwent a packaging upgrade and that the ingredients remained unchanged, but did not provide a clear explanation for the differences in the ingredient list [3] Summary by Sections Consumer Complaint - A consumer named Mr. Chen purchased an oral spray that was advertised to contain effective ingredients but found that the actual product did not match the claims [1][2] - The product received was labeled differently and lacked the advertised ingredients, leading to feelings of fraud [2] Regulatory Response - Mr. Chen's complaint was initially accepted but later dismissed due to the product being unavailable for inspection, as it had been removed from the store [2][3] - The local market supervision authority indicated that they could not take action due to the lack of evidence and the product's change in location [3] Store's Explanation - The store's customer service stated that the product was rebranded and that the ingredients had not changed, but they did not clarify the discrepancies in the ingredient list [3] - The store had moved locations and the product was no longer searchable, complicating the resolution of the complaint [3]