Financial Data and Key Metrics Changes - In Q1 2025, total revenue was approximately $2.2 billion, a decline of 4.4% year over year, driven by a 5.7% decrease in residential revenue [32] - Adjusted EBITDA for Q1 was $799 million, down 5.6% year over year, impacted by revenue decline but offset by programming savings [33] - Total gross margin expanded by 180 basis points year over year to 68.8%, reflecting a positive trend despite some non-recurring items [34] - Residential ARPU declined by 1.3% to $133.93, while broadband ARPU grew by 2.4% to $75.31, indicating stabilization efforts are taking effect [35][36] Business Line Data and Key Metrics Changes - Broadband subscriber net losses improved to 37,000 in Q1, with churn reaching the lowest levels in three years, showing effective base management [4][6] - Fiber net additions reached an all-time high of 69,000, with over 600,000 fiber customers and 20% penetration of the fiber network [5] - Mobile line net additions were 49,000, surpassing 500,000 mobile lines, indicating strong growth in mobile services [5] Market Data and Key Metrics Changes - The competitive landscape remains intense, particularly in the East with competition from established telcos and fixed wireless solutions [45] - In the West, gross additions remain challenged due to elevated competition from fiber overbuilders, but churn has improved year over year [31][49] - The company is focusing on income-constrained segments, with 75% of surveyed customers indicating challenges with monthly expenses [46] Company Strategy and Development Direction - The company aims to unlock revenue opportunities, drive operational efficiency, and enhance network capabilities while aligning capital structure with long-term goals [7] - A new income-constrained product was launched to address affordability challenges, targeting specific demographics in both East and West markets [46] - The company is enhancing its go-to-market strategies, particularly in multi-dwelling units (MDUs), to improve penetration and customer engagement [12][48] Management's Comments on Operating Environment and Future Outlook - Management expressed confidence in stabilizing broadband subscriber trends and achieving approximately $3.4 billion in adjusted EBITDA for 2025 [7][26] - The company is optimistic about the impact of new product offerings and improved customer experience on future performance [19][25] - Management acknowledged the challenges posed by macroeconomic factors but emphasized the effectiveness of their strategic initiatives [46][70] Other Important Information - The company is focused on optimizing programming agreements and has achieved nearly 69% gross margin in Q1 [6][27] - A partnership with Google Cloud was announced to enhance customer experience through AI technologies [23] - The company is actively managing its debt profile, with no maturities until 2027 and a liquidity of approximately $700 million [41] Q&A Session Summary Question: Can you provide context on the competitive landscape for your broadband business? - Management noted intense competition from established telcos and fixed wireless solutions, with a focus on addressing affordability challenges for customers [45][46] Question: What updates can you provide on the low-end product and insurance statistics for wireless subscribers? - The low-end product is being rolled out to 500,000 homes, with early data being monitored for effectiveness. Mobile device protection has achieved 10% penetration in the mobile base [54][56] Question: What drove the pause in discussions with bondholders? - Management indicated that negotiations concluded without an agreement, but they remain proactive in managing debt maturities [60][62] Question: How competitive is your pricing, and have you fully optimized your broadband pricing? - Management expressed confidence in their pricing strategies, leveraging AI for better local competition and product offerings [67][70]

Financial Data and Key Metrics Changes - In Q1 2025, total revenue was approximately $2.2 billion, a decline of 4.4% year over year, driven by a 5.7% decrease in residential revenue [32] - Adjusted EBITDA for Q1 was $799 million, down 5.6% year over year, with a total gross margin expanding by 180 basis points to 68.8% [33][34] - Residential ARPU declined by 1.3% to $133.93, while broadband ARPU grew by 2.4% to $75.31 [35][36] Business Line Data and Key Metrics Changes - Broadband subscriber net losses improved to 37,000, with churn reaching the lowest levels in three years [4][6] - Fiber net additions reached an all-time high of 69,000, with over 600,000 fiber customers and 20% penetration of the fiber network [5] - Mobile line net additions were 49,000, surpassing 500,000 mobile lines [5] Market Data and Key Metrics Changes - The competitive landscape remains intense, particularly in the East with competition from Verizon and fixed wireless providers [46] - In the West, gross additions faced challenges due to elevated competition from fiber overbuilders, but churn improved year over year [30][51] Company Strategy and Development Direction - The company aims to unlock revenue opportunities, drive operational efficiency, and enhance network quality while aligning capital structure with long-term goals [7][9] - A focus on hyper-local strategies and tailored offers is being implemented to address customer affordability challenges and competitive intensity [8][12] - The company is enhancing its product offerings, including Whole Home WiFi and new video packages, to strengthen its competitive profile [14][16] Management's Comments on Operating Environment and Future Outlook - Management expressed confidence in stabilizing broadband subscriber trends and achieving approximately $3.4 billion of adjusted EBITDA in 2025 [7][26] - The company is proactively managing debt maturities and exploring options to support long-term sustainability [42][43] Other Important Information - The company has entered into agreements to sell certain tower assets for approximately $60 million and the i24 news business to NEXT Alt [9][10] - Significant investments in technology and automation are being made to enhance operational efficiency and customer experience [21][23] Q&A Session Summary Question: Competitive landscape for broadband business - Management noted intense competition from telcos and fixed wireless providers, with a focus on new income-constrained products to address customer needs [45][46] Question: Updates on low-end product and insurance statistics - The low-end product is being rolled out to 500,000 homes, with mobile device protection achieving 10% penetration in the mobile base [56][58] Question: Status of bondholder discussions - Management confirmed that discussions with bondholders concluded without an agreement, but they are proactively managing debt maturities [63][65] Question: Competitiveness of pricing and broadband bundles - Management highlighted progress in pricing strategies and the ability to compete locally, with a focus on new hyper-local playbooks and income-constrained products [70][72]