Core Insights - ServiceNow is expanding its partnership with Microsoft, integrating its AI Control Tower with Microsoft Foundry and Copilot Studio to enhance enterprise-grade orchestration and governance across AI agents and workflows [2][3][4] Company Developments - ServiceNow's subscription revenue guidance for 2025 has been raised to between $12.835 billion and $12.845 billion, indicating a growth of 20% on a non-GAAP constant currency basis and 20.5% on a reported basis compared to 2024 [5] - The company is facing challenges due to tightening budgets from U.S. federal agencies, which may negatively impact subscription revenues in the fourth quarter of 2025 [5] Competitive Landscape - ServiceNow is experiencing stiff competition from Atlassian and Salesforce, with Atlassian focusing on subscription-based solutions that have seen a CAGR of approximately 40% from fiscal 2020 to fiscal 2025 [6] - Salesforce is enhancing its AI capabilities and data cloud business, reporting a 140% year-over-year increase in Data Cloud customer adoption in the second quarter of fiscal 2026 [7][8] Financial Performance - ServiceNow shares have declined by 24.6% year to date, underperforming the broader Zacks Computer and Technology sector, which has returned 25.9% [9] - The forward 12-month price/sales ratio for ServiceNow is 10.83X, significantly higher than the broader sector's 6.61X, indicating that the stock may be overvalued [10]

Core Insights - ServiceNow (NOW) is enhancing its collaboration with Microsoft (MSFT) through new integrations aimed at improving orchestration, governance, and collaboration across AI agents and workflows [1][2] - The partnership will connect ServiceNow's AI Platform with Microsoft 365, Copilot, Foundry, and GitHub, facilitating better management of autonomous AI agents [1][2] - ServiceNow has raised its subscription revenue guidance for 2025 to between $12.835 billion and $12.845 billion, indicating a 20% growth on a non-GAAP constant currency basis [3] Integration and Collaboration - The integration of NOW's AI Control Tower with Microsoft Foundry and Copilot Studio will enable automatic governance across AI agents on Microsoft platforms [2] - ServiceNow Build Agent's integration with GitHub allows secure access to GitHub issues, pull requests, and discussions [2] - Upcoming integration of Now Assist with Microsoft Agent 365 will bring enterprise workflows into Microsoft Word, Outlook, and Teams [2] Competitive Landscape - ServiceNow faces significant competition from Atlassian (TEAM) and Salesforce (CRM), both of which are enhancing their subscription-based solutions and AI capabilities [4][5] - Atlassian has seen a CAGR of approximately 40% in its subscription segment from fiscal 2020 to fiscal 2025, driven by demand for automated communication systems [4] - Salesforce reported a 140% year-over-year increase in Data Cloud customer adoption, indicating strong demand for AI tools that enhance enterprise workflows [5] Financial Performance and Valuation - ServiceNow's stock has declined by 24.6% year to date, underperforming the broader Zacks Computer and Technology sector, which has returned 25.9% [6] - The forward 12-month price/sales ratio for NOW is 10.83X, significantly higher than the sector average of 6.61X, suggesting that the stock may be overvalued [9] - The Zacks Consensus Estimate for fourth-quarter 2025 earnings is $4.35 per share, reflecting an 18.53% year-over-year growth [11]

Core Insights - Both Netflix and ServiceNow are high-growth companies with significant stock price increases over the past decade, each up nearly 900% [1][2] Netflix - Netflix completed a 10-for-1 stock split, reducing the share price from over $1,000 to approximately $114, making it more accessible to a broader investor base [3][5] - The company reported a 17% year-over-year revenue increase to $11.5 billion, driven by member growth, price increases, and advertising strength [5] - Netflix's current valuation stands at about 48 times earnings and 11 times sales, which is considered demanding for a media company, but sustainable double-digit revenue growth could justify this valuation [6] ServiceNow - ServiceNow's subscription revenue reached $3.3 billion in Q3, marking a 22% year-over-year increase, contributing to total revenue growth of 22% to $3.4 billion [7][9] - The company's remaining performance obligations grew by 21% year-over-year to approximately $11.4 billion, indicating a strong backlog of contracted revenue [9] - Free cash flow increased by 18% year-over-year to $592 million, allowing for continued investment in AI capabilities while expanding margins [10] - ServiceNow's board approved a five-for-one stock split, pending shareholder approval, with a forward price-to-earnings ratio of 41, reflecting its growth potential in the AI sector [11]

Core Insights - Tanium partners with ServiceNow to enhance Autonomous IT capabilities across enterprises, focusing on efficiency, visibility, and resilience in IT infrastructure [1][2][3] Company Collaboration - The partnership aims to deliver real-time visibility, control, and resilience at scale, simplifying operations and strengthening security posture [2] - Shared use cases include agentic workflow capabilities, leveraging Tanium's real-time endpoint intelligence and ServiceNow AIOps for automated triage of alerts and scalable self-healing [2] Security Enhancements - ServiceNow utilizes Tanium to improve its own IT operations and security, enhancing real-time visibility and control across its Autonomous IT environment [3] - Tanium provides accurate endpoint data to ServiceNow's configuration management database (CMDB), optimizing the effectiveness of ServiceNow Security Operations [3] Product Features - Benefits of the partnership include zero-touch patching, ensuring compliance in deployment configurations and supporting real-time audits for unauthorized software [2]

Core Insights - ISG has initiated a research study to evaluate providers within the ServiceNow ecosystem that assist enterprises in streamlining workflows across various industries [1][15] - The study will culminate in a series of ISG Provider Lens reports, focusing on AI-powered workflow transformation and the latest developments among ServiceNow partners, set to be published in April 2026 [2][5] ServiceNow Ecosystem and AI Integration - Enterprises are increasingly adopting AI agents, with ServiceNow positioned as a central control tower for these agents, as companies seek specialized, outcome-driven services for secure and scalable AI deployment [2][5] - ServiceNow's cloud-native platform is evolving rapidly, featuring recent releases like Yokohama and Zurich, which facilitate the transition to autonomous, multi-agent systems [4][5] Research Methodology and Quadrants - The research will involve surveys distributed to over 120 providers, leading to the creation of three quadrants that represent typical enterprise purchases related to ServiceNow [5] - The three quadrants include: 1. **ServiceNow Consulting and Implementation Services**: Evaluating providers that design and implement outcomes on the Now Platform [5] 2. **ServiceNow Managed Services**: Assessing providers that manage and optimize the Now Platform through various operational frameworks [5] 3. **Innovation on ServiceNow**: Covering providers that operationalize innovations using the ServiceNow AI Platform [5] Geographic Focus and Authors - The reports will analyze the global ServiceNow ecosystem market, with a focus on products and services available in regions such as the U.S., Brazil, Europe, and Asia Pacific [6] - Lead authors for the reports include ISG analysts specializing in different geographic regions [6] Customer Experience Data - The 2026 ISG Provider Lens evaluations will incorporate expanded customer experience data, reflecting actual enterprise experiences with specific provider services [8]

Q3 2025 Financial Performance - Subscription revenues reached $3,299 million, representing a year-over-year increase of 21.5%, or 20.5% on a non-GAAP constant currency basis[19] - Current Remaining Performance Obligations (cRPO) totaled $11.35 billion, a 21% year-over-year increase, or 20.5% on a non-GAAP constant currency basis[19] - Remaining Performance Obligations (RPO) amounted to $24.3 billion, reflecting a 24% year-over-year increase, or 23% on a non-GAAP constant currency basis[19] - Non-GAAP operating margin was 33.5%, an increase of approximately 250 basis points year-over-year[19] - Non-GAAP free cash flow margin was 17.5%, an increase of approximately 50 basis points year-over-year[19] Q4 2025 Guidance - Subscription revenues are projected to be between $3,420 million and $3,430 million, representing a 19.5% year-over-year increase, or 17.5% to 18% on a non-GAAP constant currency basis[23] - Non-GAAP operating margin is expected to be 30%, an increase of approximately 50 basis points year-over-year[23] - Current RPO (cRPO) growth is projected at 23%, or 19% on a non-GAAP constant currency basis[23] FY 2025 Guidance - Subscription revenues are projected to be between $12,835 million and $12,845 million, representing a 20.5% year-over-year increase, or 20% on a non-GAAP constant currency basis[23] - Non-GAAP subscription gross margin is expected to be 83.5%, a decrease of approximately 150 basis points year-over-year[23] - Non-GAAP operating margin is expected to be 31%, an increase of approximately 150 basis points year-over-year[23] - Non-GAAP free cash flow margin is expected to be 34%, an increase of approximately 250 basis points year-over-year[23]

Core Insights - Tria Federal has joined the ServiceNow Partner Program to enhance its capabilities in assisting federal agencies with system modernization and mission delivery [1][2] - The partnership allows Tria to utilize its experience with the ServiceNow AI Platform to achieve measurable outcomes for federal clients, including the Centers for Medicare & Medicaid Services [2][3] - Tria aims to help federal agencies automate workflows and improve operational efficiency through the ServiceNow AI Platform, which integrates various functions and systems [3][4] Company Overview - Tria Federal specializes in delivering digital services and technology solutions that support the health and safety of veterans, service members, and civilians [5] - The company has a two-decade history of assisting federal agencies in modernizing their systems and fulfilling critical missions [5] - Tria Labs, the technology innovation group within Tria, focuses on artificial intelligence and emerging technologies to address future government challenges [5]

Core Insights - ServiceNow (NOW) is experiencing significant growth with its AI Platform, securing 21 deals with five or more Now Assist products in Q2 2025, and over 50% sequential growth in deals including AI Pro Plus across ITSM, CSM, and HR [1][10] Group 1: Enterprise Adoption and Product Offerings - Major enterprises such as Adobe, Aptiv, Visa, EY, ExxonMobil, and Standard Chartered are utilizing ServiceNow AI to enhance sales cycles, service delivery, and operational efficiency [2] - The Workflow Data Fabric is included in 17 of ServiceNow's top 20 deals, combining data, analytics, and AI to deliver faster outcomes for enterprises [3][10] - The new Zurich platform and AI Experience are expected to drive rapid AI adoption through multi-agentic AI development and autonomous workflows [4][10] Group 2: Competitive Landscape - ServiceNow faces intense competition from Atlassian, Salesforce, and Oracle, with Atlassian seeing a 20 times year-over-year increase in AI interactions [6] - Salesforce is expanding its platform adoption by integrating various workflows, while Oracle leverages a strong partner ecosystem to enhance its offerings [7][8] Group 3: Financial Performance and Valuation - ServiceNow shares have declined by 14.8% year-to-date, underperforming the broader Zacks Computer and Technology sector's return of 21.6% [9] - The stock is considered overvalued with a forward price/sales ratio of 12.49X compared to the sector's 6.83X, and it carries a Value Score of F [12] - The Zacks Consensus Estimate for Q3 2025 earnings is $4.21 per share, indicating a 13.2% year-over-year growth, while Q4 2025 earnings are estimated at $4.40 per share, suggesting a 19.9% year-over-year improvement [14]

Core Insights - Soul Machines has launched the Workforce Connect App aimed at enhancing automated enterprise workflows on the ServiceNow AI platform [1] Company Summary - The Workforce Connect App is designed to humanize interactions within automated workflows, indicating a shift towards more personalized and engaging user experiences in enterprise applications [1] Industry Summary - The introduction of this app reflects a growing trend in the industry towards integrating AI solutions that improve customer and employee interactions, aligning with the broader movement towards automation and efficiency in business processes [1]

Core Insights - ServiceNow, Inc. (NYSE:NOW) is identified as one of the best stocks to invest in for the next five years, particularly due to its AI-driven modernization initiatives in government operations [1][2] - The US General Services Administration (GSA) has entered into a OneGov agreement with ServiceNow to enhance government technology and improve efficiency, potentially leading to significant taxpayer savings [2] Financial Performance - As of June 30, 2025, ServiceNow's current remaining performance obligations (cRPO) reached $10.92 billion, marking a 24.5% year-over-year growth and 21.5% growth in constant currency [3] - The company's Federal Government segment showed strong performance, with Net New Annual Contract Value (NNAC) increasing by 30% year-over-year, surpassing modest expectations [3] AI and Market Position - ServiceNow's AI Platform is projected to enhance workflow efficiencies by up to 30%, indicating a strong focus on leveraging AI for business process optimization [1] - The company's 2025 analyst day highlighted significant momentum in AI-related revenue, reinforcing its position as a leader in enterprise workflow automation [3]