Core Insights - ServiceTitan's first annual industry report highlights the rapid adoption of AI in the skilled trades, indicating a transformative shift in how field service companies operate [1][2] AI Adoption - Nearly half of contractors (46%) are already using or experimenting with AI, with a notable example being Gulfshore Air, which reported a 53% year-over-year revenue growth [3] - A significant majority of contractors (72%) believe AI is relevant, and 66% expect it to meaningfully transform the industry within 1-3 years [3] Efficiency Gains - Contractors see AI's primary potential in enhancing efficiency and productivity (74%), improving decision-making (51%), and reducing operational costs (48%) [4] Barriers to Adoption - The main barriers to AI adoption are organizational rather than technical, with 44% of businesses citing a lack of training or skilled staff as a top hurdle, followed by integration challenges (44%), difficulty in understanding tools (38%), and unclear ROI/use cases (37%) [5] - Employee resistance to AI is low (18%), indicating a willingness to embrace AI with proper guidance [5] Preferred AI Integration - The preferred method of AI adoption is through embedded, workflow-integrated tools, with 59% of contractors using features built into existing software, compared to 42% using general-purpose tools [6] Business Impact - AI's impact is widespread across various business functions, with the highest usage in administration (59%), followed by marketing and sales (51%), and customer service and field operations (39%) [7] Operational Challenges - Trades businesses are leveraging AI to address immediate operational challenges, focusing on high-volume, repetitive tasks to streamline processes and improve efficiency [8]

Core Insights - ServiceTitan released its 2025 Consumer Trends in the Trades Report, highlighting evolving homeowner preferences and spending behaviors, which can help contractors enhance customer satisfaction and loyalty [1][3] Industry Trends - Homeowners are increasingly seeking a five-star experience, emphasizing the importance of brand presence, digital convenience, and flexible payment options when selecting contractors [4] - The demand for convenience, personalization, and trust is growing, with homeowners expecting tailored communication and payment methods [2][4] Consumer Behavior - Checks as a payment method have declined from 59% in 2015 to 36% in 2024, indicating a shift towards modern payment experiences [4] - 80% of homeowners start their search for services online, yet many express dissatisfaction with the availability of trustworthy reviews and financing information [6] - 41% of consumers actively seek financing options, and contractors offering financing see 12% higher close rates and 13% higher average ticket sizes [6] Demographic Insights - Women are the primary decision-makers in 65% of remodeling projects, valuing trust, branding, and clear pricing [6] - Households earning over $100K annually are more likely to invest in home improvements, presenting growth opportunities for contractors [6] - The next generation of homeowners is more diverse, with 48% of Gen Z identifying as non-white, which is projected to influence future homeownership trends [6] Payment Preferences - 94% of home service customers own a credit card, with 90% using them regularly, reflecting a shift towards online payments and SMS-based invoicing [6] - The number of limited English proficiency households has nearly doubled from 1980 to 2021, indicating a need for contractors to cater to diverse linguistic backgrounds [6]

Core Insights - ServiceTitan has launched an integration with EagleView, enhancing the estimating and proposal capabilities for roofing and exterior contractors, which aims to streamline workflows and improve close rates [1][2][3] Company Overview - ServiceTitan is a cloud-based software platform designed to empower trades businesses, providing tools for business management and customer experience enhancement [5] - EagleView specializes in geospatial technology, offering a vast imagery library and property intelligence that covers 94% of the U.S. population, with over 300 patents [6] Integration Benefits - The integration allows contractors to access EagleView's precise aerial measurements directly within ServiceTitan, facilitating the creation of competitive bids and reducing costly errors [1][2] - Contractors can generate estimates four times faster using EagleView data, with a measurement accuracy of 98.77% compared to independent benchmarks, leading to improved proposal pricing efficiency [3][6] Industry Impact - This collaboration is expected to drive automation and efficiency across the roofing industry, enabling contractors to quote with confidence and scale their operations effectively [3]