Investment Overview - Bank of Ireland has invested over €370 million ($434.8 million) in its Retail Ireland division as part of its strategic cycle from 2023 to 2025, focusing on areas such as fraud prevention, technology upgrades, and customer relationship management systems [1] New Products and Services - The bank introduced several new products, including EcoSaver, a mortgage based on Building Energy Ratings (BER), and Smart Start, a current account for children and young teenagers [2] - The 'Coming to Ireland' service allows prospective customers to apply for a current account up to 45 days before relocating, with 2,500 consumers from 120 countries utilizing this service since its launch in April [2] Lending Products - A new lending product has been rolled out to support homeowners trading down, aimed at improving the use of existing housing stock [3] - The bank's Retail Ireland chief executive highlighted a new mortgage type that rewards customers for enhancing their homes' energy efficiency, positioning the bank as Ireland's number one mortgage provider [3] Customer Service Enhancements - The Retail Ireland division has made its largest single investment in customer service systems and technology for frontline staff, including enhancements to telephony and CRM systems for faster service [4][5] - Branches have been refurbished, and a new ATM fleet is being rolled out to improve cash processing capacity and accessibility [4][5] Payment Services and Security - Bank of Ireland now offers SEPA Instant transfers and has implemented security measures like Verification of Payee and Fraud Payment Interrupt [6] - The bank has committed €50 million specifically to fraud prevention and has a dedicated team of 225 fraud specialists, ensuring customer support is available around the clock [6]

Financial Data and Key Metrics Changes - The company reported record fee-based revenue of $315 million in the first quarter, representing a 67% year-over-year increase, and now has an annualized fee-based revenue of nearly $1.3 billion [23] - The loan platform business has reached an annualized run rate of over $6 billion in originations, contributing more than $380 million in additional high-margin, high-return fee-based revenue [23] Business Line Data and Key Metrics Changes - In the SoFi Money segment, the rollout of self-service wires was completed, making it the only company offering digital person-to-person payments via phone number or email [21] - SoFi Invest improved its single stock presentations and expanded alternative investment opportunities, including investments in privately held companies like Anthropic [21] Market Data and Key Metrics Changes - The appetite for loans from members and capital markets remains strong, with the company achieving its best quarter ever for originations, selling or transferring over $3 billion in personal and home loans [25] - The company signed over $8 billion in loan platform business partnerships, which is expected to accelerate volume in the second quarter [25] Company Strategy and Development Direction - The company is focused on diversifying revenue towards more capital-light, fee-based sources to ensure durable growth and strong returns [23] - Investments are being accelerated in innovation and brand building, with a strong belief in the growth potential of the business [20] Management's Comments on Operating Environment and Future Outlook - Management expressed strong conviction in the company's outlook and emphasized the importance of investing during economic uncertainty to drive member and product growth [20] - The company is building from a position of strength as a comprehensive digital platform, with a relevant value proposition for its members and clients [20] Other Important Information - The company plans to launch additional products and features, including a personal loan product for prime credit card customers and new AI-driven features [22] - The company does not take on ongoing credit risk or capital requirements for loans, which presents an opportunity to generate more fee-based revenue [26] Q&A Session Summary Question: How are you thinking about investing in the business during this time of economic uncertainty? - Management is accelerating investments in innovation and brand building, citing strong member and product growth as a result [20] Question: How do you plan to further diversify your revenue? - The company is on a path to diversify revenue towards capital-light, fee-based sources, achieving record fee-based revenue of $315 million in Q1 [23] Question: What is the current appetite for SoFi's loans from consumers and the capital markets? - The appetite remains strong, with record originations and significant partnerships signed to drive future volume [25]