Summary of PostNL's Capital Markets Day Company Overview - **Company**: PostNL (OTCPK:PSTN.Y) - **Event**: 2025 Capital Markets Day - **Date**: September 17, 2025 - **Location**: Small parcel sorting center in Nurburgring Key Industry Insights - **E-commerce Market Dynamics**: The e-commerce market is experiencing consolidation, with larger players gaining market share. Consumer expectations are shifting towards more control and convenience, driving digital transformation within PostNL [17][18][60][61]. - **Labor Market Challenges**: The logistics sector faces labor shortages and rising costs, impacting operational efficiency and sustainability [60][62][93]. - **Sustainability Focus**: PostNL aims to create a sustainable e-commerce model, addressing environmental concerns and improving operational efficiency [63][64]. Core Strategic Points - **New Strategy**: PostNL is transitioning from a volume-driven approach to a value-driven strategy, focusing on customer segmentation and smarter network utilization [13][19][42]. - **Strategic Pillars**: The strategy is built on four pillars: growth, value, innovation, and impact, aiming to create sustainable value and drive innovation [8][9][10]. - **Financial Ambitions**: The goal is to achieve a normalized EBIT of over €175 million by 2028, with revenue targets of €4 billion and free cash flow exceeding €75 million [19][41]. Business Segments - **E-commerce**: The focus is on moving from volume to value, with a differentiated approach to customer segments and improved network efficiency [42][67]. - **Platforms**: Growth opportunities are identified in asset-light business models, particularly in intra-European operations [19][14]. - **Mail Services**: A transformation is necessary to ensure a sustainable future for mail services, adapting to regulatory changes and market demands [19][18]. Financial Performance Metrics - **Revenue**: €3.3 billion reported revenue [17]. - **Normalized EBIT**: €53 million [17]. - **Employee Count**: Over 32,000 employees [17]. - **Future Targets**: Aiming for a 20% to 25% reduction in Scope 1, 2, and 3 emissions by 2028 [41][25]. Innovation and Technology - **AI Strategy**: PostNL is adopting an AI-first strategy to enhance operational efficiency and customer experience, investing significantly in technology [26][36]. - **Digital Transformation**: The company is focusing on integrating digital tools and AI to streamline processes and improve customer interactions [82][83]. Customer Experience and Market Position - **Customer Satisfaction**: PostNL maintains a strong customer experience, with a significant lead over competitors in terms of reliability and service quality [43][44]. - **Market Share**: PostNL is the leading delivery service in the Netherlands and the second in Belgium, with expectations of continued growth in both markets [44][100]. Environmental, Social, and Governance (ESG) Goals - **Sustainability Targets**: PostNL aims for net-zero emissions by 2000 and a 45% reduction in Scope 3 emissions by 2030 [25][23]. - **Employee Engagement**: The goal is to improve employee engagement by five percentage points over the next 2.5 years [41]. Conclusion PostNL is positioning itself as a leader in the evolving e-commerce landscape by redefining its strategy to focus on value creation, sustainability, and technological innovation. The company aims to navigate market challenges while enhancing customer experience and operational efficiency.