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Walmart(WMT) - 2026 FY - Earnings Call Transcript
2026-01-13 14:02
Financial Data and Key Metrics Changes - The company is focusing on AI-driven product development to enhance growth in its omni-retail businesses, indicating a strategic shift towards technology integration [1][2] - Management emphasizes the importance of understanding customer needs through AI, which is expected to lead to transformative experiences in commerce [19][20] Business Line Data and Key Metrics Changes - The integration of AI tools is aimed at improving customer interactions across various business lines, including advertising, data, and commerce [1][2] - The company is exploring agentic AI, which will automate recommendations and purchases based on customer behavior, enhancing the shopping experience [15][16] Market Data and Key Metrics Changes - The partnership with OpenAI and Google’s Gemini is seen as a way to reach customers at different points in their shopping journey, indicating a broader market strategy [25][26] - The company aims to leverage AI to enhance customer engagement and drive sales, particularly in categories that require more exploration, such as electronics and fashion [51][52] Company Strategy and Development Direction - The company is committed to being at the forefront of AI technology, viewing it as a critical tool for enhancing customer service and operational efficiency [20][24] - Management believes that the integration of AI will not only improve customer experiences but also create a competitive advantage over rivals [22][24] Management's Comments on Operating Environment and Future Outlook - Management acknowledges the risks of being a first mover in AI but believes the greater risk lies in not innovating [20][24] - The company anticipates that AI will lead to a more personalized shopping experience, addressing individual customer needs more effectively [75][76] Other Important Information - The company is focused on creating a seamless shopping experience that integrates both online and in-store interactions, emphasizing the importance of physical stores in the retail landscape [55][56] - AI is being utilized internally to optimize supply chain operations and enhance associate productivity, demonstrating the technology's broad application [70][74] Q&A Session Summary Question: How does the company view the integration of AI in customer shopping experiences? - The company sees AI as a transformative tool that will enhance personalization and streamline the shopping process, making it easier for customers to find and purchase products [75][76] Question: What are the risks associated with being a first mover in AI? - Management believes the risk of not innovating is greater than the risk of being a first mover, as it is essential to meet evolving customer expectations [20][24] Question: How will partnerships with OpenAI and Google impact the business? - These partnerships are expected to enhance customer engagement by integrating AI into various shopping journeys, allowing the company to reach customers in new ways [25][26]
Walmart(WMT) - 2026 FY - Earnings Call Transcript
2026-01-13 14:00
Walmart (NYSE:WMT) FY 2026 Conference January 13, 2026 08:00 AM ET Speaker1Morning. Good morning. Good, good 8:00 A.M. morning. I'm Joe Tecklitz with ICR. Welcome to day two of the ICR Conference. If you're on the webcast, welcome to the ICR Conference. With us this morning for a keynote presentation or fireside chat is Daniel Danker, Executive Vice President of AI Acceleration Product and Design. In his role, Daniel leads tech product development using AI, including integrated AI-based tools and solutions ...