Core Insights - The rise of artificial intelligence (AI) is significantly transforming the postal industry, with various postal companies in Japan, Singapore, and Europe adopting AI technologies for smart sorting, logistics optimization, and customer service [1] Group 1: AI Implementation in Postal Services - The Universal Postal Union (UPU) has launched its first AI pilot program to analyze postal network development data, which integrates big data to provide recommendations for policy and operational changes [2] - Dutch postal service is set to introduce a generative AI tracking assistant named "SuperTracy" in 2024, which will enhance package tracking transparency and customer communication [2] - Singapore Post has developed a generative AI solution using Google Cloud tools to automatically extract information from trade documents, improving logistics scheduling and package delivery efficiency [2] Group 2: Efficiency Improvements through AI - DHL has deployed AI technology globally to enhance warehouse and sorting efficiency, with its IDEA software optimizing picking routes and reducing walking distances by approximately 50%, leading to a 30% increase in labor productivity [3] - DHL Express has implemented AI sorting robots capable of processing over 1,000 small packages per hour, achieving a sorting efficiency improvement of about 41% and an accuracy rate of 99% [3] - Belgium's postal service has adopted an AI sorting system that can handle around 25,000 packages per hour, improving efficiency and accuracy while providing data for packaging improvements [3] Group 3: Last-Mile Delivery Innovations - Japan Post is exploring AI and automation for last-mile delivery, including partnerships for drone delivery capable of carrying up to 5 kg over mountainous terrain [4] - In urban areas, Japan Post is testing wheeled delivery robots that can autonomously navigate public roads and deliver packages [4] - European postal companies are also experimenting with delivery robots, such as Norway Post's collaboration with Buddy Mobility for wheeled robots and a custom delivery robot for Germany's postal service that can carry up to 150 kg [4]