Core Insights - Vonage has been recognized as the North America Rising Star Partner of the Year at the Verint Engage 2025 conference for its excellence in customer success and its effective use of AI-driven solutions [1][2]. Group 1: Partnership and Recognition - The award highlights Vonage's role in enhancing customer engagement and delivering significant value through its partnership with Verint [2][4]. - The collaboration between Verint and Vonage integrates Verint's AI-driven Customer Experience Automation Platform with Vonage Contact Center, providing a comprehensive solution for enterprises [3][4]. Group 2: Business Outcomes - The partnership aims to improve workforce capacity, increase revenue, and enhance customer experience through AI-powered business outcomes [1][3]. - Vonage's technology portfolio, which includes Network APIs, CPaaS, CCaaS, and UCaaS solutions, supports enterprises in reimagining digital interactions [5].

Core Insights - Vonage has integrated its APIs into Orum's platform, enhancing customer interactions and supporting Orum's global expansion [1][4] - Orum utilizes Vonage's Voice API to manage over 7 million voice minutes monthly and acquires over 100,000 phone numbers each month, facilitating rapid scaling [2][4] - The integration of Vonage's Video API allows for real-time coaching and collaboration, improving productivity for distributed sales teams [3][4] Company Overview - Orum is an AI Conversation Engine that serves over 1,300 revenue teams, focusing on smarter dials and AI-driven coaching to boost sales [5] - Vonage, a subsidiary of Ericsson, provides technology that empowers enterprises and developers, facilitating digital transformation through its AI-powered platforms [6][7] Market Impact - Orum's operations now extend to over 160 countries across various industries, including financial services and ecommerce, leveraging Vonage's communication capabilities for international scalability [4] - The partnership with Vonage positions Orum to enhance customer experiences and operational efficiency in competitive markets [4]

Core Insights - Vonage, part of Ericsson, showcased its innovative customer engagement solutions at Dreamforce 2025, highlighting the integration of Vonage Contact Center with Vonage Network APIs for Agentforce 360 users [1][4] - The new software solution utilizes real-time network insights and AI to enhance customer verification and fraud protection [2][6] - Vonage's integration with Agentforce 360 addresses key transformation areas for businesses, including the implementation of AI agents and fraud detection capabilities [3][6] Technology and Innovation - The AI-powered solutions demonstrated at Dreamforce are designed to transform various industries by improving customer engagement and streamlining processes [4][5] - Vonage Agentforce Identity Insights and Fraud Detection provides contact center agents with tools for real-time fraud detection and customer verification [5][6] - The integration of voice-enabled AI is emphasized as a critical component for enhancing customer experiences in contact centers [6] Customer Engagement and Recognition - Notable customers, such as Endress+Hauser and Lennar, shared their experiences on how Vonage has transformed their customer interactions [7] - Vonage received the Salesforce 2025 Partner Innovation Award for the third consecutive year, highlighting its leadership in AI-driven voice capabilities integrated with Salesforce [8] - The partnership with Salesforce is positioned as a means to enable proactive and intelligent customer engagement, creating new growth opportunities for enterprises [9] Company Overview - Vonage focuses on empowering enterprises and developers through technology that supports digital transformation [10][11] - The company's portfolio includes Network APIs, CPaaS, CCaaS, and UCaaS solutions, catering to a wide range of industries [11]