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EDEKA Paschmann First German Retailer to Use Diebold Nixdorf's AI-Powered Solution to Combat Shrink at Self-Checkout
Prnewswire· 2025-08-21 12:04
Core Insights - EDEKA Paschmann is the first supermarket in Germany to implement Diebold Nixdorf's Vynamic® Smart Vision I Shrink Reduction solution at self-service checkouts, aimed at reducing errors and losses in transactions [1][2] - The AI-enabled technology provides real-time analysis of customer behavior, helping to identify missed scans or incorrect operations, thereby enhancing the checkout experience [2][3] - The Vynamic® Smart Vision I Age Verification solution allows for automated age verification for restricted products, freeing up staff for other customer service tasks [3][4] Technology Implementation - The Vynamic Smart Vision I Shrink Reduction uses cameras to monitor customer activities at self-service checkouts, providing immediate feedback to customers on scanning errors [2] - The system minimizes the need for employee intervention, only alerting staff for significant errors, thus streamlining the checkout process [2][5] - Both solutions are designed to be GDPR-compliant, ensuring no facial recognition or storage of customer images [4] Company Statements - Falk Paschmann, managing director of EDEKA Paschmann, emphasized the importance of customer well-being and the goal of enhancing the shopping experience through advanced technology [5] - Leyla Feghhi, head of Retail Sales in the DACH region at Diebold Nixdorf, highlighted that the technology addresses over 20 common causes of shrink, improving employee response to customer interactions [5] Future Plans - EDEKA Paschmann plans to adopt additional Diebold Nixdorf technology, specifically the Vynamic® Smart Vision | Fresh Produce Recognition for automatic identification of fruits and vegetables [5] Company Background - EDEKA Paschmann operates 11 stores with a total sales area exceeding 20,000 m² and employs over 900 staff, being part of the larger EDEKA Group [6] - Diebold Nixdorf is a global leader in automating and digitizing banking and shopping experiences, serving top financial institutions and retailers worldwide [7][8]
EDEKA Beckesepp Uses Self-Service Checkouts with AI-powered Fresh Produce Recognition and Age Verification Solutions from Diebold Nixdorf
Prnewswire· 2025-06-24 12:04
Core Insights - Diebold Nixdorf has equipped the new EDEKA Beckesepp store in Waltershofen, Germany, with self-service checkouts utilizing Smart Vision technology for automated fruit and vegetable recognition and age verification, enhancing customer convenience and reducing employee interactions [1][4][6] Company Overview - EDEKA Beckesepp has been a local supplier for over 125 years and operates 10 supermarket locations along with four separate bakeries in the Freiburg area, emphasizing a blend of tradition and modernity [8] - Diebold Nixdorf, a leader in automating and digitizing banking and shopping experiences, serves top financial institutions and retailers globally, with a workforce of approximately 21,000 employees across more than 100 countries [9] Technology Implementation - The Vynamic® Smart Vision technology allows customers to easily identify and purchase fresh produce without barcodes, streamlining the checkout process [3] - The age verification system uses AI algorithms to analyze facial characteristics for age determination, facilitating the purchase of age-restricted items while ensuring GDPR compliance [4][6] Operational Efficiency - The new store operates without staff from 6 p.m. to midnight, providing customers with flexible shopping hours and minimizing common hurdles associated with self-service checkouts [6] - The implementation of self-service checkouts and AI technology is part of a broader strategy to enhance customer experience and operational efficiency in retail environments [7]